[Q.3/Remote]_Chăm sóc Khách hàng tiếng Nhật - ~$1200

JOB SUMMARY:

We are looking for a Customer Support Staff member to handle phone and email inquiries for the vacation rental properties we operate.

This role plays a key part in ensuring a smooth and comfortable stay for guests by providing timely and accurate support before, during, and after their stay.

RESPONSIBILITIES:

• Respond to guest inquiries via phone and email

• Pre-stay inquiries (availability, facilities, access, pricing, etc.)

• During-stay support (check-in instructions, facility issues, local information, etc.)

• Post-stay inquiries (lost items, receipts, follow-up questions, reviews)

• Handle messages from booking platforms such as Airbnb, Booking.com, etc.

• Log and manage inquiry details using internal tools

• Coordinate with cleaning staff or property managers when necessary

• Identify common guest questions and suggest improvements to support processes

REQUIREMENTS:

• Gender:Female

• Age: 23~40 years old

• EducationAny

• Experience:Over 1 year as CS

• Must

• Japanese N1 or Upper N2 level

• Business English skillSupport for English customer as well

• Comfortable handling customer inquiries via phone and email

• Basic computer skills (email, messaging tools, simple data entry)

• Clear, polite, and professional communication skills

• Ability to read and write in Japanese accurately

• Preferred Qualifications

• Experience in customer support, call centers, hospitality, or service roles

• Experience in the vacation rental, hotel, or travel industry

• Ideal Candidate Profile

• Customer-oriented and attentive to guest needs

• Calm and reliable, especially when handling issues or urgent requests

• Able to follow procedures while adapting to different situations

• Detail-oriented and consistent in daily support tasks

BENEFITS:

• Working time:

• Weekday daytime shiftMon-Fri, 7:00-16:00VN time

• Weekday evening shiftMon-Fri, 16:30-22:00VN time

• Weekend daytime shiftSat-Sun, 7:00-16:00VN time

• Weekend evening shiftSat-Sun, 16:30-22:00VN time

• Other benefits:

• Salary to pay for insurance: Full

• 13th salary bonus

• Salary ReviewOnce a year

• Paid holiday

• The company offers benefits such as: competitive salary, health insurance, and hybrid work.