[Phan Thiết] Quản lý Đào tạo và Phát triển | Learning & Development Manager

Plan, develop and manage the hotel’s Learning & Development and Employee Engagement strategy in alignment with business objectives, brand standards and people priorities.Conduct Training Needs Analysis (TNA) with HODs and identify competency and development gaps across departments.Prepare and manage the annual L&D plan, training calendar and departmental training plans based on business priorities and identified needs.Coordinate and deliver orientation, onboarding, mandatory, technical, service, leadership and soft-skill training programs.Ensure all employees receive appropriate induction and are familiar with hotel standards, policies, procedures, values and guest service expectations.Manage and monitor mandatory training and compliance programs, including Accor/brand requirements, safety, hygiene, HACCP, emergency response, sustainability and other applicable topics.Develop and facilitate training programs, workshops, coaching sessions and learning activities using appropriate learning methods.Coordinate external trainers, training providers and certification programs when required.Work closely with HODs to develop departmental On-the-Job Training (OJT), job-specific training plans and competency development programs.Support leadership development, talent development, succession planning and career development initiatives.Coordinate and monitor probation, onboarding and employee development programs, including appropriate follow-up and check-ins.Manage and promote learning platforms, digital learning programs and other available development resources.Monitor training attendance, completion, learning hours, certification status and training records, ensuring accurate and timely documentation.Evaluate training effectiveness through assessments, feedback, observation and operational performance, and recommend improvements.Prepare monthly, quarterly and annual L&D reports, dashboards and analysis for Management.Monitor the L&D budget and training expenditure and ensure resources are used effectively.Maintain an up-to-date training matrix and identify outstanding or overdue training requirements.Support internal and external audits by ensuring required training records, certificates, attendance and evidence are complete and readily available.Coach and develop trainers and departmental training coordinators to strengthen the hotel’s internal training capability.Develop and implement employee engagement initiatives that support a positive, inclusive and collaborative workplace culture.Plan and coordinate employee activities, recognition programs, celebrations, communication campaigns and team-building initiatives.Work closely with P&C and HODs to promote employee recognition, appreciation and internal communication activities.Coordinate employee engagement surveys, pulse surveys and other feedback channels; analyze results and support departments in developing and following up on action plans.Monitor employee participation and engagement activities and identify opportunities to improve employee experience and engagement.Support initiatives related to employee wellbeing, internal communication, recognition and workplace culture.Promote a continuous learning and engagement culture through relevant learning activities, employee events and development initiatives.Ensure employee engagement activities are aligned with hotel values, brand culture, business priorities and available resources.Organize and support employee development activities, workshops, campaigns and learning events.Ensure all training materials, SOPs, presentations and learning resources are accurate, relevant and aligned with hotel and brand standards.Participate in management meetings and cross-functional projects related to people development, employee engagement and organizational effectiveness.Perform other duties and assignments as required by Management.

• Bachelor’s degree in Human Resources, Hospitality Management, Education, Business Administration or a related field.

• Minimum 3–5 years of experience in Learning & Development, Training, Employee Engagement or Human Resources, preferably within an international hotel/resort.

• Previous experience in an L&D Manager, Training Manager, Employee Engagement Manager or equivalent leadership position is preferred.

• Strong knowledge of hospitality training, adult learning principles, Training Needs Analysis and competency development.

• Good understanding of employee engagement, employee experience, recognition and internal communication practices.

• Strong experience in designing, facilitating and evaluating training and employee engagement programs for different employee levels.

• Good knowledge of hotel operations and the ability to translate operational and people requirements into effective learning and engagement initiatives.

• Strong leadership, facilitation, coaching and presentation skills.

• Excellent communication and interpersonal skills with the ability to work effectively with employees and HODs at all levels.

• Strong organizational, planning, event coordination, project management and problem-solving skills.

• Proficient in Microsoft Office and familiar with Learning Management Systems, employee engagement tools and digital learning platforms.

• Good command of English; additional languages are an advantage.

• Strong analytical skills with the ability to monitor training and engagement data, identify trends and prepare meaningful reports.

• Creative, proactive and adaptable with a strong focus on continuous improvement and employee experience.

• Professional, approachable and able to build positive relationships across departments.

• Able to manage multiple priorities, work under pressure and meet deadlines.

Yêu cầu hồ sơ

• CV

• Potrait Photo

• Certificates/Diploma

• ID Card

• Health check

• Confirmation Of Residence Information

• Criminal record

• Certificate of conduct

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