Quản Lý Ca Trực | Duty Manager

Oversee daily Front Office operations and ensure smooth and efficient service during the assigned shift.Conduct daily briefings and ensure all operational information is properly communicated to the team.Supervise Front Office team members and ensure compliance with hotel, brand and service standards.Review Front Office workflows and recommend improvements to enhance service quality and operational efficiency.Act as Manager on Duty (MOD), providing management presence and handling guest requests, complaints and service recovery professionally.Coordinate with all hotel departments to resolve operational issues and ensure effective follow-up.Ensure all guest-related incidents, complaints and operational matters are properly recorded and handed over.Monitor VIP arrivals, room status, full-house situations, overbooking and relocation arrangements when required.Conduct and/or oversee the Night Audit process when assigned.Prepare and submit relevant shift reports, incident reports and operational updates to the Front Office Manager/Management.Support upselling initiatives and ensure Front Office colleagues maximize opportunities to promote hotel services and benefits.Provide coaching, orientation and on-the-job training to Front Office team members.Monitor team members’ appearance, attitude and professionalism, and foster a positive and guest-focused working environment.Maintain good knowledge of hotel facilities, F&B outlets, services and ALL – Accor Live Limitless benefits.Attend meetings, briefings and training sessions as assigned by Management.Perform other reasonable duties as assigned by Management.

• Diploma/Bachelor’s degree in Hospitality Management or a related field.

• Minimum 2–3 years of Front Office experience, preferably in a supervisory or Duty Manager position.

• Strong knowledge of Front Office operations, guest service, hotel procedures and Front Office systems/PMS.

• Good leadership, communication, problem-solving and decision-making skills.

• Good command of English.

• Guest-oriented, proactive and able to work effectively under pressure.

• Willing to work shifts, weekends and public holidays.

Yêu cầu hồ sơ

• CV

• Potrait Photo

• Certificates/Diploma

• ID Card

• Health check

• Confirmation Of Residence Information

• Criminal record

• Certificate of conduct

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