Operations Coordinator Cross-Functional Projects (French Speaking)

Ensure a high-performing Digital Services team while balancing three critical dimensions: keeping operations running smoothly, developing your people, and bridging internal stakeholders to drive continuous improvement. You will be an operations strategist, people developer, and change catalyst.

Your main responsibilities will be:

Operations & Service Excellence

• Drive team KPIs, SLAs, and service quality; manage capacity and resource allocation to meet business demand;

• Optimize workflows, identify bottlenecks, analyze operational problems, and implement improvements;

• Build dashboards and reports that provide leadership and business partners with actionable insights into team performance;

People & Knowledge Leadership

• Coach and develop team members; create individual growth plans that align with both team capability needs and personal career goals;

• Foster continuous learning and knowledge sharing; establish a knowledge-first culture by documenting best practices and standardizing processes;

• Build team capability in languages and business acumen to support role effectiveness and career development;

Stakeholder Engagement & Organizational Alignment

• Engage with internal users, business partners, and cross-functional teams in France and Morocco; listen, synthesize feedback, and align competing priorities to drive consensus;

• Translate stakeholder insights into operational improvements that enhance service delivery and business outcomes;

• Lead organizational changes with empathy and transparency; manage team stability, motivation, and trust during periods of transition.

• 2+ years in Operations, Team Lead, Service Delivery, or Business Coordination roles;

• Fluent French & English (spoken, written, professional level);

• Proven experience managing teams and coaching people;

• Strong analytical and problem-solving capabilities;

• Comfortable with stakeholder engagement and navigating complexity;

• Service Delivery or customer-facing operations background;

• Adaptable and resilient with ability to manage multiple priorities;

• Agile or continuous improvement methodologies experience.

Employees are covered by statutory insurance and an additional healthcare insurance program, helping you and your family access quality medical care with greater peace of mind.

Nghỉ phép có lương

Enjoy annual leave entitlement, public holidays, and other paid leave benefits in accordance with company policies and labor regulations, supporting a healthy work-life balance.

We invest in your growth through diverse learning opportunities, including technical training, soft-skills development, knowledge-sharing sessions, and access to global expertise within the Bouygues Construction Group.