ACB Insurance - IT Application Operation Lead

Cơ hội nghề nghiệp

Hội sở (Tp. HCM)

Khối Công nghệ Thông tin

ACB Insurance - IT Application Operation Lead

Job Description

Responsibilities

• Perform daily operations of assigned systems/applications, especially Digital Applications in the Production environment, ensuring system stability and compliance with SLA requirements.

• Deploy and release applications following Agile methodology and CI/CD processes, coordinating with relevant stakeholders to ensure safe and on‑schedule releases.

• Manage system configurations and maintain accurate configuration information in the CMDB, ensuring configuration data integrity and traceability of changes.

• Design, implement, and operate system monitoring (Monitoring / Alerting / Dashboard) using tools such as Dynatrace, ELK, Prometheus, Grafana, etc., to proactively detect anomalies and optimize system performance.

• Receive, analyze, and resolve incidents and problems related to systems within the assigned scope.

• Participate in troubleshooting and fixing application issues arising during system operations.

• Support users and business units during application usage, handling operational issues and inquiries.

• Contribute to the development and standardization of operational processes, technical documentation, and runbooks, and continuously improve operational quality.

Job Requirements

Education

• Bachelor’s degree in Information Technology, Software Engineering, or related fields.

Experience

• At least 5 years of experience in roles such as DevOps Engineer, System Engineer, Fullstack Dev, Application Support or equivalent.

• Hands‑on experience in deploying and operating:

• Kong API Gateway

• Kubernetes

• Middleware

• Microservices architectures

Technical Skills

• Experience with:

• API Gateway / Kong / Middleware

• Microservices architecture

• CI/CD pipelines: GitLab CI, ArgoCD (or equivalent)

• Container & Orchestration: Docker, Kubernetes

• Middleware / Cache: Redis (or equivalent)

• Operating Systems: Linux, Windows

• Programming / Scripting: Python, Ansible, JavaScript (or equivalent)

• Logging & Monitoring: ELK Stack, Prometheus, Grafana (Dynatrace is a plus)

• Basic knowledge of Databases

Soft Skills

• Strong communication, coordination, and teamwork skills.

• Effective work management and organization skills.

• Strong analytical and problem‑solving abilities, with the capability to handle incidents and negotiate solutions.

• Ability to prepare technical documents such as operational procedures, runbooks, and incident reports.

Certifications (Preferred)

• CKA (Certified Kubernetes Administrator)

• Kong Gateway Enterprise Training & Certification (if available)

• Certifications related to CI/CD, DevOps Foundation, or equivalent

• Other certifications related to DevOps, Cloud, or Container technologies are an advantage