Head of Customer Service & Office Administration
(*) Tin tổng hợp từ nguồn khác, công ty đang được xác thực. Là đơn vị tuyển dụng và muốn chỉnh sửa hoặc gỡ tin này? Liên hệ qua mục «Hỗ trợ» ở cuối trang.
JOB SUMMARY:
This is a dual-function role combining customer service leadership with day-to-day office administration. You will be the primary point of contact for existing clients — handling service queries, managing renewals, and driving retention — while also ensuring the smooth running of our Ho Chi Minh City office.
RESPONSIBILITIES:
• Serve as the primary contact for existing clients, handling day-to-day queries and service requests.
• Manage client relationships through renewal cycles and policy changes.
• Coordinate with insurers on claims queries, policy endorsements, and coverage questions.
• Track and report on client retention KPIs — renewal rate, NPS, and response time.
• Ensure client communications are professional, accurate, and timely.
• Identify and flag at-risk accounts for senior review.
• Manage day-to-day office operations including filing, document management, and correspondence.
• Handle liaison with Vietnamese government offices — tax office, business registration, labour authorities — as required.
• Oversee incoming and outgoing paperwork, ensuring compliance with local administrative requirements.
• Support management with scheduling, meeting preparation, and internal reporting.
• Maintain organised records of client files, contracts, and regulatory documents.
• Coordinate with external accountants, legal advisors, and regulatory contacts as needed.
REQUIREMENTS:
• Valid medical insurance certification(s) in Vietnam (required).
• Fluent English — written and spoken — is essential for this role.
• Additional language skills (e.g. Mandarin, Korean, Japanese) are a significant advantage.
• Customer service experience at an insurance intermediary or insurance company is strongly preferred.
• Proven ability to manage administrative responsibilities in a professional environment.
• Comfortable dealing with Vietnamese government offices and bureaucratic processes.
• Highly organised, detail-oriented, and reliable.
BENEFITS:
• Competitive salary commensurate with experience.
• Performance-based bonus linked to retention KPIs.
• A varied, senior role with genuine responsibility.
• A small, professional team environment.
• Exposure to regional insurance markets across South East Asia.
• You will receive the following benefits: business travel allowance, maternity leave, sales bonus, hybrid work and free training.
- Giới tính: Không yêu cầu
- Độ tuổi: Không giới hạn tuổi
- Thời gian làm việc: Thoả thuận
- Lương: 20 Tr – 25 Tr VND
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