[Đà Lạt] Front Office Leader - Trưởng nhóm lễ tân

Guest Experience:Check-in and check-out procedures: Greet guests, verify identification and credit card information, issue room keys, and provide information about the hotel and its amenities.Guest assistance and problem resolution: Resolve customer inquiries and complaints in a timely and efficient manner, using a professional and courteous manner.Guest information and promotion: Provide guests with information about hotel services and amenities, as well as current promotions and eventsFront Desk Management:Front desk area maintenance: Ensure that the front desk area, work areas, and equipment are clean and wellmaintained.Guest requests and inquiries: Respond to guest requests and inquiries in a timely and efficient manner, using a professional and courteous manner.Check-in and check-out records: Maintain accurate records of guest check-ins and check-outs, and report any discrepancies to management.Guest complaints and concerns: Report any guest complaints or concerns to management immediatelyHuman Resources Management:Staff scheduling: Schedule and assign staff to ensure efficient operation of the front desk.Staff training: Train new and existing staff on front desk procedures and policies.Creating a positive work environment: Promote a positive and supportive work environment where employee feedback is valued. Financial ManagementEnd-of-shift reports: Review end-of-shift reports to ensure that all transactions are accurate and in compliance with hotel policies.Cash and credit card handling: Ensure that all cash and credit card transactions are handled in accordance with hotel policies. Quality AssuranceLead team in achieving review KPIs: Work with the team to develop and implement strategies to improve guest satisfaction and reviews.Ensure that all Guests are checked in & out according to the Framework given.Working time

Working in 3 shifts, 8 hours per shift, 6 days per week

Willing to work on holidays

• Effective communication in both Vietnamese & English, 3rd language is a plus.

• Good communication and guest-handling skills

• Hardworking, honest, careful, enthusiastic, and a good team supporter

• Proficient in computer skills

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