Customer Care (Japanese N2) - Open for Talent Fresher

RESPONSIBILITIES

• Identify customer insights to enhance communication through various touchpoints, including direct customer interactions, sales channels, customer service teams, and other relevant avenues.

• Improve and diversify internal services to cater to the unique needs of VIP customers nationwide.

• Develop and manage a comprehensive guest-welcome schedule, overseeing all aspects of the customer's visit.

• Maintain a proactive approach to promptly address and resolve any issues that may arise during customer visits, ensuring a smooth and enjoyable experience.

• Take a hands-on approach to organizing agendas, including airport pick-up, hotel bookings, travel arrangements (local tours or trips within Vietnam), dining arrangements, parties, and other related activities.

• Collaborate closely with other functions within the company to facilitate seamless communication and successful execution of business trips.

• Prepare necessary documentation and mandatory paperwork to align with internal processes and compliance requirements.

• Ensure the adherence to trip budgets and maintain accurate records of invoices and related paperwork for timely reimbursement.

• Report customer feedback to managers, highlighting areas for improvement and potential opportunities to enhance the customer experience.

• Assist with internal administrative tasks related to overseas branches, fostering effective communication and collaboration.

• Undertake ad-hoc tasks as assigned by the line manager, contributing to the overall success of the Customer Care department.

• Bachelor's degree in Hospitality Management, Business Administration, Marketing, or a related field.

• Proven experience in customer service, customer care, or an airline is a competitive advantage.

• Excellent communication skills, both written and verbal, with a strong ability to build rapport and establish positive relationships with customers and internal stakeholders.

• Detail-oriented with exceptional organizational and time management abilities.

• Strong problem-solving skills, able to identify issues and provide timely resolutions.

• Proficient in using relevant software applications and tools, including Microsoft Office Suite.

• Ability to work effectively in a team environment and collaborate across departments.

• Flexibility and adaptability to handle multiple tasks and changing priorities.

• Strong sense of professionalism and commitment to delivering outstanding customer service.

• Fluency in Japanese (JP N2 up)

WHAT COMPANY OFFERSSuccessful candidates will be part of a friendly, motivated and committed talent teams in FPT Software HCM (FSOFT) with various benefits and attractive offers:

• Successful candidates will be offered a friendly, motivated working environment.

• Get involve in major full-cycle project with large scale and opportunities to work directly with specialists and experts in system designing in Japanese top corporations in producing medical devices.

• FPT Care insurance plan tailored for FPT employees

• Company shuttle buses provide convenient way of transportation for all employees.

• Attractive annual summer vacation allowance

• Other allowances: transportation support by company bus, lunch allowance, working on- site allowance, etc.

• F-Town Campus provide many facilities for FPT Software employees such as football ground, basketball & volleyball, gym center, cafeteria, etc.

Giải thưởng

Salary review 2 times/year or on excellent performance

Cơ hội du lịch

Annual Summer Vacation: follows company’s policy and starts from May every year

International, dynamic, friendly working environment