Workplace Experience Engineer

The Workplace Experience Engineer primarily exists to

• Deliver Workplace and Site Technology Services: Provide end-user support for workplace technologies including endpoint devices, Microsoft 365 services, workplace applications, printing, meeting room technologies, and connectivity, while acting as the local Level 1 support resource for infrastructure services in collaboration with regional technology teams

• Administer and Support Endpoint Management: Operate and support Microsoft Intune and related endpoint-management capabilities, including device enrolment, configuration profiles, compliance policies, application deployment, software updates, endpoint health, and troubleshooting.

• Perform Endpoint Client Engineering: Support the testing, packaging, deployment, and lifecycle management of Windows devices, applications, security configurations, and standard endpoint builds in alignment with enterprise technology standards.

• Maintain Endpoint Security and Compliance: Monitor and remediate device compliance, patching, configuration, encryption, endpoint protection, and other security requirements, working with regional and enterprise teams to address risks and exceptions.

• Deliver Workplace Technology Projects and Improvements:

• Participate in endpoint upgrades, device refreshes, migrations, technology rollouts, and service-improvement initiatives, coordinating with Workplace, Infrastructure, Security, application teams, vendors, and business stakeholders

• Incident, Request and Problem Management: Manage assigned incidents and service requests within agreed service levels, perform root-cause analysis where appropriate, and implement actions that reduce recurring endpoint and workplace issues

• Device and Asset Lifecycle Management: Maintain accurate records of devices, software, warranties, assignments, and inventory while coordinating device provisioning, replacement, recovery, disposal, and licence compliance

• Employee Onboarding and Offboarding: Coordinate the timely provisioning and de-provisioning of devices, applications, accounts, and access, ensuring a smooth employee experience and adherence to security requirement

• Documentation and Knowledge Management: Create and maintain technical documentation, endpoint standards, support procedures, knowledge articles, configuration records, and operational reports to support consistency, knowledge transfer, governance, and audit readiness

• Vendor and Service Coordination: Work with technology vendors and service providers to manage support cases, equipment delivery, repairs, warranties, and service performance.

• Technology Adoption and User Enablement: Provide user guidance, training, and knowledge-sharing activities that improve employee confidence, adoption, and effective use of workplace technologies

Required

• Degree in Information Technology / Computer Sciences

• Hands-on experience in Workplace / End-User Computing support in an enterprise environment

• Good working knowledge of Microsoft 365, Windows, Microsoft Intune, endpoint management, and application deployment

• Experience supporting laptops/desktops, printing, meeting rooms, collaboration tools, and workplace applications

• Working experience using ITSM platform such as ServiceNow or similar platform

Experience Required: At least 8 years related experiencePreferred to have

• Basic knowledge of network, server, and infrastructure technologies to provide Level 1 site support.

• Knowledge of basic scripting

• Strong troubleshooting and problem-solving skills with a customer-focused mindset.

• Good communication and collaboration skills, with the ability to work effectively with regional and remote technology teams.

• Ability to work independently and take ownership of day-to-day site technology support

• Proven experience in delivering IT Projects and technical solutions.

• Demonstrates curiosity and a growth mindset toward emerging technologies and modern workplace solutions

Healthcare insurance

Technical capability

Professional capability

Leadership capability

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