Warehouse Manager - CFS Operations (3PL)

Working location: Mapletree Binh Duong Logistic Park, 18 L2-1 Tao Luc 5 Street VSIP II, Thu Dau Mot, Binh Duong

Working schedule: 5.5 days per week. No shuttle bus to transport from other provinces to the company.

RESPONSIBILITIES

Daily Operations

• Monitor all daily warehouse activities (inbound, outbound, returns) to ensure smooth operations, system accuracy, SLA compliance, and customer delivery requirements.

• Instruct, guide, and provide on-the-job training for warehouse staff to ensure compliance with SOPs, WI, quality standards, and productivity targets.

• Interact with customers to understand business requirements, order profiles, peak volumes, cut-off times, and special handling needs.

• Provide customer support during escalated situations, coordinate internal teams to resolve issues promptly, and manage overall daily workflow to maintain service levels.

• Support managers in planning and organizing daily operations, manpower allocation, shift scheduling, and continuous improvement activities.

Project Development

• Participate in new project setups, including defining operational processes, standardizing procedures, and developing work instructions.

• Propose and implement improvement initiatives to enhance operational efficiency.

End Results / Accountabilities

• Ensure customer KPIs and department KPIs are met.

• Ensure all inbound and outbound shipments are planned and executed according to customer requirements.

• Maintain customer satisfaction.

• Achieve operational KPIs and meet business targets.

REQUIREMENTS:

Education

• Bachelor’s Degree.

Professional Qualifications

• Preferably with relevant professional certifications.

Experience & Skills

• 3–4 years of experience in Warehouse Management.

• Strong experience managing sizable teams.

• Analytical and strategic thinking.

• Strong customer service mindset.

• Result-oriented, good business sense, and hands-on.

• Proactive, detail-minded, and committed to continuous improvement.

• Proficient in Microsoft Office, WMS, and TMS.

• Good English communication skills (verbal & written).

• Can relocate to near the warehouse.

BENEFIT:

• 15 days annual leave & 7 days sick leave

• 2 paid holidays: December 25th & 31st

• Comprehensive health insurance (including eligible family members)

• 24/7 personal accident & life insurance

• Annual performance-based salary review

• 13th-month salary & performance bonuses

• Training & personal development opportunities

Ngành nghề: Xuất nhập khẩu, Sản xuất / Vận hành sản xuất, Vận chuyển / Giao nhận / Kho vận

Kinh nghiệm: 3 Năm

Cấp bậc: Trưởng nhóm / Giám sát

Hình thức: Nhân viên chính thức

Địa điểm: Bình Dương