[Vinpearl Luxury Nha Trang] - Hotel Ambassador (Vietnamese)

1. Preparations for serving VIP Guests.

 Greet and engage with clients in a personalized and attentive manner, creating a memorable and luxurious experience.

 Check and ensure all equipment is fully functional and all amenities are at sufficient quantity, of good quality and are ready to serve the Guests;

 To gether with F&B team, serve VIP guests during meetings, banquets... by the standards of service excellence;

 Deliver the most excellent services to the Guests with exemplary attitudes, quality and speed;

 Receive requests from the Guests and co-ordinate with team to handle.

2. Take care of VIP Guests.

 Assist in reception and collaborate in processing guest requests such as changing rooms, generating key cards, receiving visitors, reserve meeting rooms, serving at banquets and providing room service, as well as guiding them in sightseeing.

 Collaborate with others to process requests from VIP Guests before, during and after their stay via phone or through other points of contact.

 Act as a resort ambassdor, promoting the resort’s exclusivity, and unique selling points. Proactively suggest upgrades and upsell suites and activities.

3. Shared tasks of the department.

 Ensure compliance with VinGroup's general service standards and the specific standards of the property. Propose solutions for improving disadvantages. Always serve the Guests by the standards of service excellence while maintaining consistency with the prescribed processes and regulations.

 Take on duties within specified areas as required by your responsibilities and the job position. Collaborate with other related departments for work coordination.

 Host or participate in meetings on daily operations.

 Perform tasks assigned by the upper management regarding collaboration with other departments to deliver the best service quality.

4. Other tasks

 Perform other duties as directed by the upper management.

 Always strictly follow the general regulations of the system.

5. Upselling

 Hospitality experience

 Must possess a professional presentation, outstanding guest services skills and sophisticated verbal communication skills.

 Strong interpersonal and problem solving abilities

 Highly responsible & reliable

 Ability to work well under pressure in a fast paced environment

 Ability to work cohesively as part of a team

 Ability to focus attention on guest needs, remaining calm and courteous at all times

 Good communication in English

 Height: > 1m60 (female), high school Education

Ngành nghề: Nhà hàng / Khách sạn, Dịch vụ khách hàng, Du lịch

Kinh nghiệm: 1 Năm

Cấp bậc: Nhân viên

Hình thức: Nhân viên chính thức

Địa điểm: Khánh Hòa