Service Training Staff (in Automotive Industry)
(*) Tin tổng hợp từ nguồn khác, công ty đang được xác thực. Là đơn vị tuyển dụng và muốn chỉnh sửa hoặc gỡ tin này? Liên hệ qua mục «Hỗ trợ» ở cuối trang.
Summary of Job Description
This position is responsible for managing Dealer Operation Standards (DOS) and delivering non-technical training programs for Customer Relationship Officers (CRO) and Service Advisors (SA), ensuring consistent service quality and customer experience across dealer networks.
Job Descriptions
Major Duties:
1) Conduct DOS Service to dealers and follow up their implementation.
2) Review DOS Service implementation by dealers and update for improvement.
3) Be responsible for evaluation and monitor dealer's performance of DOS Service item via survey, customers complaints (CXI)
4) Conduct M-CROP and G-MSAP training (training program for CRO & SA)
5) Monitor KPIs via CRM/DMS (Customer Relationship Management/Dealer Management System) implemented by dealers and take action for improvement.
Minor Duties:
1) Colaborate and support to other teams for company business.
2) Support Dealer activities
Requirements• Education: Bachelor’s Degree with major in Automotive Engineering• Experience: Having at least 02 years of related experience • Knowledge: Having knowledge about Customer Service/Training/ Field Service in the automotive industry• Skills: Analysis & negotiation skills; Training Skills/ Presentation skills; Good English communication skills;
Benefits• Competitive salary• Transportation & meal allowances• Annual performance & salary review• Total annual bonus from 1.5 - 6 months• Premium health care package• Additional public holiday days-off
Thưởng
Total annual bonus from 1.5 – 6 months
Premium Healthcare Package
Xe đưa đón
Shuttle bus arrangement/ Transportation allowance
- Giới tính: Không yêu cầu
- Độ tuổi: Không giới hạn tuổi
- Thời gian làm việc: Thoả thuận
- Lương: Cạnh tranh
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