[PSC] Export Operations Executive / Chuyên viên Vận hành Xuất khẩu

Role Overview

We are looking for a detail-oriented and proactive EXPORT OPERATIONS EXECUTIVE to join our Operations team. You will be responsible for coordinating end-to-end export shipments — from production planning and shipping line bookings to documentation and customer communication. This role sits at the intersection of logistics, trade, and customer service, requiring someone who can juggle multiple shipments simultaneously, stay calm under pressure, and resolve issues swiftly and independently.

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Key Responsibilities

Shipment Coordination & Planning

- Coordinate with suppliers and factories to confirm loading plans and issue shipping instructions aligned with contract requirements.

- Develop and manage export schedules, ensuring cargo is planned, sequenced, and executed accurately and on time.

- Arrange bookings with shipping lines and manage space allocation to meet delivery commitments.

Logistics & Third-Party Management

- Liaise with freight forwarders, trucking companies, and insurance providers to ensure smooth cargo movement.

- Coordinate port activities and inland transportation in compliance with export regulations.

- Monitor shipment progress and proactively flag and resolve delays or disruptions.

Documentation & Compliance

- Understand the basic set of documents, including booking confirmation, packing list, certificate of origin, bill of lading, and customs declaration.

- Ensure that the documents are accurate, complete, and submitted on time as required by the client and regulatory authorities.

Customer & Partner Communication

- Serve as the primary operations point of contact for customers regarding shipment status, scheduling, and issue resolution.

- Handle complaints and claims related to shipments promptly and professionally.

- Maintain strong working relationships with shipping lines, forwarders, insurance companies, and overseas partners.

Administrative & Systems

- Track costs, invoices, and operational expenses accurately.

- Maintain organized records for all shipments and update internal systems consistently.

- Work across multiple files and customer accounts simultaneously while maintaining accuracy.

What We're Looking For

Qualifications

- Bachelor's degree, preferably in Foreign Trade, International Business, Economics, or a related field.

- 1–2 years of hands-on experience in export operations, logistics coordination, or freight forwarding.

- Solid understanding of export processes: contract management, vessel booking, cargo planning, shipping documentation, and factory/forwarder/shipping line coordination workflows.

- Good command of English — reading, writing, speaking, and listening — for day-to-day professional use.

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What We Offer

- Competitive salary (commensurate with experience)

- Free daily lunch and café access at our in-house restaurant, Rose — a comfortable and premium dining space for all staff

- Holiday and Tet bonuses in accordance with company policy

- Full statutory social, health, and unemployment insurance (BHXH, BHYT, BHTN)

- 24/7 personal accident insurance

- Premium healthcare insurance

- Training and professional development opportunities

- A dynamic, international working environment with real ownership and growth potential

Ngành nghề: Xuất nhập khẩu, Bán lẻ / Bán sỉ, Hàng hải

Kinh nghiệm: 1 Năm

Cấp bậc: Nhân viên

Hình thức: Nhân viên chính thức

Địa điểm: Hồ Chí Minh