Product Operations (Platform/Omnichannel)

1. System Operations & Monitoring

• Operate and monitor E-commerce and Omnichannel systems (Website, App, CRM, Contact Center, Marketplace integrations)

• Track system performance, proactively detect and resolve issues to ensure SLA compliance

• Analyze system logs, user flows, and operational data to identify issues and risks

2. Product Operations & Optimization

• Translate business needs and operational issues into product requirements

• Work closely with Product/Tech teams to improve system features and user experience

• Identify bottlenecks in order flow, customer journey, and system processes; propose solutions

3. Cross-functional Coordination

• Act as a bridge between Business (E-commerce, CS, Marketing) and Product/Tech teams

• Collaborate with stakeholders to ensure alignment in system improvements and operations

• Support internal teams in resolving system-related issues

4. Projects & System Integration

• Participate in system integration projects (OMS, CRM, payment, logistics, APIs)

• Support UAT testing, rollout, and post-launch monitoring

• Track project timelines and ensure on-time delivery

5. Data Analysis & Continuous Improvement

• Analyze operational data (orders, system performance, customer behavior)

• Build reports and dashboards to support decision-making

• Continuously optimize workflows to improve efficiency and customer experience

• Bachelor’s degree in Information Systems, Business, E-commerce, or related fields

• 1-3 years of experience in Product Operations / System Operations / E-commerce Operations

• Strong understanding of E-commerce operations and system flows (OMS, CRM, order lifecycle)

• Experience working with cross-functional teams (Business, Product, Tech)

• Strong analytical thinking and problem-solving skills

• Experience in system integration, UAT, or working with vendors is a plus

• Familiar with data tools (Excel, Power BI, Google Analytics; SQL is a plus)

Ngành nghề: Dược phẩm/ Hóa Mỹ Phẩm, Y tế / Chăm sóc sức khỏe / Thẩm mỹ / Làm đẹp

Kinh nghiệm: 3 Năm

Cấp bậc: Nhân viên

Hình thức: Nhân viên chính thức

Địa điểm: Hồ Chí Minh