Principal Customer Quality Engineer
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Position Summary
We are looking for a customer-focused and proactive Quality Engineer to ensure product quality and customer satisfaction. You will work closely with internal teams and customers to identify issues, drive root-cause analysis, and implement effective corrective and preventive actions.
Key Responsibilities
• Be the quality focal point for customer-related technical and non-technical issues, including complaints, feedback, qualifications, and management requirements.
• Manage customer quality data, including non-conformance systems, databases, and follow-up actions.
• Lead root-cause analysis and problem solving using structured methods such as 8D, and drive effective corrective and preventive actions (CAPA).
• Work closely with cross-functional teams to resolve customer issues and prevent recurrence.
• Monitor customer quality performance and lead improvement activities.
• Support customer audits and training, including quality and regulatory requirements.
• Ensure compliance with customer and applicable regulatory requirements.
Minimum Qualifications
• Bachelor’s degree or above in Electronics, Electrical, Mechanical, Mechatronics, or related engineering fields.
• 2+ years of experience in a relevant quality/customer quality role.
• Strong English communication skills.
Preferred Qualifications
• Experience with Six Sigma / Lean Six Sigma.
• Good knowledge of IATF / ISO quality systems and quality control principles.
• Experience in 8D, root-cause analysis, and problem-solving tools.
• Strong communication skills with the ability to work effectively with customers and cross-functional teams.
• Experience with IQC, PQC, OQC, or related quality processes.
• Willingness to travel for customer visits and business trips.
• Proactive, responsible, and results-oriented mindset.
- Full salary for Social Insurance.
- PIV Insurance
- 13 month of salary
- Yearly promotion/increase salary.
- Shuttle bus and lunch provided.
- Full salary for Social Insurance.
- PIV Insurance
- 13 month of salary
- Yearly promotion/increase salary.
- Shuttle bus and lunch provided.
- Giới tính: Không yêu cầu
- Độ tuổi: Không giới hạn tuổi
- Thời gian làm việc: Thoả thuận
- Lương: Cạnh tranh
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