Front Office Manager/ Quản lý tiền sảnh

Report to: Resort ManagerAs Front Office

Manager, you will oversee the Front Office Team which is the main connection

between the Guest, the hotel, and the various hotel departments. A Front Office

Manager is responsible for managing the first impressions of our Guests and,

therefore, must perform the following tasks to the highest standards:Oversee the entire Front Office

operation to maintain high standardsEvaluate levels of Guest

satisfaction and monitor trends, with a focus on continuous improvementEnsure regular and VIP Guests

are recognised and that the Front Office department operates with a sales

attitude and promotes the hotel brand's loyalty schemeMaximise room occupancy at best

rates and use up-selling techniques to promote hotel services and

facilitiesMonitor the appearance,

standards, and performance of the Front Office Team Members with an

emphasis on training and teamworkEnsure Team Members have current

knowledge of hotel products, services, pricing and policies, as well as

knowledge of the local area, and are continuously trained to learn and

understand policies and practicesMaintain good communication and

working relationships with all hotel departmentsMonitor staffing levels to meet

cover business demandsConduct monthly communication

meetings and produce minutesManage staff performance issues

in compliance with company policies and proceduresRecruit, manage, train and

develop the Front Office teamComply with hotel security, fire

regulations and all health and safety legislationAct in accordance with policies and procedures when working with front of house equipment and property management systemsMaintain master key controlAssist with other departments, as necessary

• Female is preferable

• Fluent English is a must

• A degree or diploma in Hotel Management or equivalent

• A minimum of 3 years of Front Office supervisory experience in the hotel, leisure, and/or retail sector

• High level of IT proficiency

• High level of commercial awareness and sales capabilities

• Experience of managing people and developing people

• Previous experience of managing a department and Profit and Loss account

• Excellent leadership, interpersonal and communication skills.

• Accountable and resilient

• Commitment to delivering a high level of customer service

• Ability to work under pressure

• Excellent grooming standards

• Flexibility to respond to a variety of work situations

• Ability to work on your own and as part of a team

Yêu cầu hồ sơ

Please sent us your CV in English (including picture) via email hr a còng cassiacottage. com**Contact HR via Zalo/Hotline: 090 *********

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