Front Office Manager

• Manage day-to-day staffing needs, plan and assign work and establish performance and development goals for team members. Provide mentoring, coaching and regular feedback to improve team member performance

• Educate and train team members in compliance with federal, state and local laws and safety regulations. Ensure staff is properly trained and has the tools and equipment to carry out job duties

• Ensure your team are properly trained on systems, security, service and quality standards

• Ensure your front office team delivers a great service, professional attention and personal recognition

• Ensure guests are greeted upon arrival and make time to engage with guests. Respond appropriately to guest complaints, solicit feedback and build relationships to drive continuous improvement in guest satisfaction

• Conduct routine inspections of the front office and public areas and take immediate actions to correct any deficiencies

• Check billing instructions and guest credit for compliance with hotel credit policy and ensure all transactions are handled in a secure manner

• Train team members on PBX procedures and serve as a central communications point during emergency/crisis situations; develop and maintain relationships with local fire, police, and emergency personnel

• May assist with other duties as assigned by management

1. Education:

Bachelor’s degree / higher education qualification/equivalent in Hotel

2. Service years in the field:Management/Business Administration, plus 3 years of Front Office/Guest Service experience including management experience.

3. Knowledge and skills:

• Good writing skills

• Proficient in the use of Microsoft Office and Front Office System

• Problem solving, reasoning, motivating, organizational and training abilities

• Strong Leadership skills in managing teams

• Ability to manage complex relationships4. Language:

Must speak fluent English.Other languages are preferred

Yêu cầu hồ sơ

English CVCertificate related job applied

Phone:0297******* - Ext: 8240 ( Phòng Nhân Sự )

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