Eur Team Leader Customer Service & Business Development
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About the Role
We are looking for an experienced EUR Team Leader – Customer Service & Business Development to lead our European trade business and local CS team.
This role combines European trade business development, overseas agent management, customer service, and team leadership. The successful candidate will be responsible for developing the EUR trade lane, building strong overseas agent relationships, driving shipment and revenue growth and leading the local CS team.
Key Responsibilities
• Develop and grow the European trade business, including new agents, customers, and business opportunities.
• Build and maintain strong relationships with European overseas agents and Asia–Europe partners.
• Drive inquiries, quotations, shipment volume, revenue, and business growth for the EUR trade.
• Monitor European market trends, freight rates, competitors, and trade routes.
• Lead quotation follow-up and improve quotation conversion and customer acquisition.
• Manage and develop the local Customer Service team, including coaching, performance management, and daily task allocation.
• Establish and improve operational processes and SOPs for the EUR trade.
• Coordinate with Sales, Operations, overseas agents, carriers and customers to ensure smooth shipment execution.
• Handle customer and agent escalations and ensure high service quality.
• Participate in agent/customer meetings, business trips and industry events to strengthen business relationships.
• Identify new business opportunities and solutions to support the growth of the European trade.
What Will Make You Successful
• Diploma or bachelor's degree in Logistics, Supply Chain, Business Administration, or a related field.
• 3–5 years of experience in freight forwarding/logistics, with at least 2 years in a supervisory, team leadership, or BD role.
• Strong experience in European trade (EUR) is required.
• Experience in overseas agent development and business development is highly preferred.
• Good knowledge of freight forwarding operations, including quotation, booking, documentation, shipment follow-up and customer service.
• Strong understanding of European trade routes, market trends and freight rates.
• Strong leadership, communication, negotiation and problem-solving skills.
• Good command of spoken and written English.
• Mandarin is an added advantage.
Thưởng
International business travel allowance and support
Giải thưởng
Promotion opportunities
- Giới tính: Không yêu cầu
- Độ tuổi: Không giới hạn tuổi
- Thời gian làm việc: Thoả thuận
- Lương: Cạnh tranh
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