Core Systems Center Director

OBJECTIVES:

Lead, manage, and optimize the portfolio of core systems and mission-critical business applications, including Core Banking, Card, LOS, Middleware, data sources, and other core business-facing applications. Ensure that systems meet business, architecture, information security, compliance, and IT service-level requirements. Partner with business units, architecture, and IT delivery teams to advance digital strategy, operational resilience, and technology investment effectiveness.

Oversee the end-to-end system lifecycle—from planning and solution selection through development/integration, deployment, operations, and continuous improvement. Build a capable technical team and establish appropriate governance to deliver stable, secure, and effective services.

KEY RESPONSIBILITIES:

Strategy, Planning & Systems Governance

• Define the strategy and roadmap for core systems in alignment with the Company’s business strategy, IT architecture, and digital strategy.

• Review system effectiveness, stability, scalability, and operating costs; recommend upgrades, optimization, or replacement where appropriate.

• Ensure solutions meet business requirements, architecture standards, information security, compliance, and application lifecycle governance.

• Build and maintain stakeholder relationships to align requirements, priorities, and delivery plans.

Solution Delivery & Vendor Management

• Assess feasibility and recommend technology solutions, products, platforms, or services that meet business needs.

• Partner with architects, development teams, information security, infrastructure, and business units to ensure integrations meet functional and technical requirements.

• Oversee requirements analysis, design, development, testing, data migration, deployment, and acceptance.

• Manage vendors and partners, contracts, deliverable quality, timelines, costs, and knowledge transfer; proactively resolve issues.

Operational Excellence, Service & Risk Control

• Ensure availability, performance, reliability, and resilience of core systems; monitor service SLAs and KPIs.

• Lead incident response, root-cause analysis, and corrective/preventive actions to minimize service disruption.

• Ensure operations, change, release, and configuration management comply with processes, security standards, and internal control requirements.

• Maintain software asset, license, and contract inventories; drive automation, documentation standards, and continuous improvement.

Budget Planning & People Management

• Partner with the CIO to develop annual operating plans, budgets, and headcount plans; manage resources within approved limits.

• Establish an appropriate organization structure, accountabilities, performance objectives, and succession plans.

• Develop the team’s technical and leadership capabilities through coaching, feedback, and a collaborative environment aligned with Company values.

• Regularly assess performance, team capabilities, and resource needs to meet current and future requirements.

Perform other duties as assigned by the line manager.

REQUIREMENTSEducation:

• Bachelor’s degree or higher, preferably in Information Technology, Computer Science, Engineering, or a related field.

Experience:

• At least 10 years of experience in IT, including a minimum of 5 years in IT management within a bank or financial institution.

• Experience managing Core Banking and/or mission-critical business applications; experience in large-scale system implementation, integration, and operations is an advantage.

• Practical experience with Way4 or SmartVista is preferable.

Skill:

• Strong leadership, strategic planning, project/program management, and stakeholder coordination skills.

• Sound knowledge of application architecture, system integration, databases, middleware, information security, and IT governance principles.

• Vendor, budget, risk, incident, and service-quality management skills.

• Ability to analyze complex problems objectively and translate them into practical, deliverable solutions.

• Effective communication, negotiation, change management, and team development skills.

• Ability to adapt quickly to changes in technology, business requirements, and operating environments.

• Certifications or knowledge in IT service management, project management, enterprise architecture, or Core Banking platforms are an advantage.

Thưởng

2-4 months salary bonus

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