Việc làm CUSTOMER SUPPORT (KOREAN & ENGLISH SPEAKING) tại TPHCM - ViecOi.vn

Thông tin tuyển dụng

•

Vị trí

Nhân viên

•

Hạn nộp

11/09/2026

•

Số lượng

2 người

•

Giới tính

Không yêu cầu

•

Kinh nghiệm

Không yêu cầu kinh nghiệm

•

Bằng cấp

Không yêu cầu

•

JOB SUMMARY:

We are a Global Financial Group with a strong presence in multiple countries around the world. As part of our continued growth, we are now expanding our operations into the Vietnam & International market. We are looking for a Customer Support (Staff level) who has professionalism in KOREAN & ENGLISH to work on-site in Vietnam, supporting customers in Korea and Internationally.

RESPONSIBILITIES:

• Respond to customer inquiries and requests promptly and courteously, maintaining a positive and helpful attitude at all times.

• Provide accurate information and assistance related to our products and services, resolving customer concerns effectively.

• Assist customers in navigating our platform, troubleshooting issues, and guiding them through various processes.

• Document all customer interactions and maintain comprehensive records in our CRM system.

• Collaborate with other team members and departments to escalate and resolve complex issues.

• Identify recurring customer issues and proactively work towards improving our support processes.

• Follow up with customers to ensure their issues are fully resolved and to gather feedback on their support experience.

• Stay up-to-date with product knowledge and updates to provide the most accurate and relevant information to customers.

REQUIREMENTS:

• Open for freshers or candidates who have experience in a customer support role.

• Excellent communication skills, both written and verbal, with a strong command of Korean and English language.

• Empathy and the ability to actively listen to customer concerns, showing genuine care and understanding.

• Quick problem-solving skills and the ability to think on your feet in high-pressure situations.

• Flexibility to work in rotating shifts, including day shift and swing shift, as required.

• A team player with a positive attitude and willingness to collaborate with colleagues.

BENEFITS:

• Salary range: open for discussion.

• Performance incentive (monthly), Performance Bonus.

• Night shift allowance (if applicable) ~USD15/day.

• Annual Leave, Sick Leave, Birthday Leave.

• You will receive the following benefits: hưởng Thưởng Lễ-Tết, có Lương cạnh tranh, nhận Phụ cấp ngoài giờ, tham gia Team Building, hưởng Nghỉ Phép Năm, và được hỗ trợ Laptop.

Xem thêm

• Chăm sóc khách hàng

• Giải Quyết Vấn Đề

• Kỹ Năng Giao Tiếp

• Tiếng Anh

• Tiếng Hàn

Công ty TNHH Fintech Innovation

• Tổng quan

• Việc làm0

•

Quy mô công ty

20 - 99

•

Người liên hệ

Ms. Ngoc Le

•

Địa chỉ

180 Nguyen Thi Minh Khai, District 3, HCMC

•

Website

Chưa cập nhật

• Du Lịch

• Hỗ trợ Laptop

• Lương cạnh tranh

• Môi Trường Năng động

• Nghỉ Phép Năm

• Nghỉ thứ 7&chủ nhật

• Phụ cấp ngoài giờ

• Tăng lương

• Team Building

• Thưởng Lễ-Tết

Từ khóa

• Nhân Viên Chăm Sóc Khách Hàng

• Dịch Vụ Khách Hàng

• Hỗ Trợ Khách Hàng

• Phiên Dịch

• Tuyển Gấp