Unit Head of Traditional Partner Development and Management (3P)

About the Role

- This role is responsible for building and executing partner development strategies, improving partner productivity, strengthening business performance, and ensuring partners operate in compliance with SHBFinance policies, service standards, and applicable regulations.

The role will work closely with business partners and internal functions to identify growth opportunities, optimize partnership models, and drive sustainable business results.

Key Responsibilities

1. Partner Development & Business Growth

- Develop and execute partner development plans to achieve business targets across assigned channels.

- Identify, evaluate, and develop potential partners to expand SHBFinance’s traditional partner network.

- Build strong relationships with key partners and identify opportunities to increase business contribution and partnership value.

- Work with partners to develop action plans and initiatives that improve business performance and cooperation effectiveness.

2. Partner Performance Management

- Establish and maintain performance monitoring mechanisms to track partner productivity, business results, and operational effectiveness.

- Review partner performance periodically and identify opportunities, gaps, and corrective actions.

- Partner with the Department Head to develop business plans, performance targets, KPIs, and evaluation mechanisms.

- Monitor sales productivity and identify potential operational or sales-related risks, including employee misconduct and fraud risks at partner locations.

3. Partner Governance, Risk & Compliance

- Ensure partners operate in accordance with SHBFinance policies, procedures, guidelines, and applicable Vietnamese laws.

- Establish appropriate controls to prevent partner misconduct, regulatory violations, fraud, and activities that may negatively impact SHBFinance.

- Review and recommend improvements to partner processes, policies, operating guidelines, and partner sanction mechanisms.

- Coordinate with relevant internal functions to resolve partner-related issues and ensure timely corrective actions.

4. Market & Competitor Intelligence

- Monitor market trends, competitor activities, and partner ecosystem developments to identify business opportunities and emerging risks.

- Translate market and competitor insights into recommendations for improving partner policies, processes, and business models.

- Propose initiatives that strengthen SHBFinance’s competitiveness and value proposition in the market.

5. Cross-functional Collaboration

- Collaborate with internal functions and business partners to optimize business performance and operational effectiveness.

- Act as a key point of coordination between SHBFinance and strategic traditional partners.

- Advise the Department Head on partner operations, business performance, risk management, and development opportunities.

- Coordinate with relevant stakeholders to implement business initiatives and resolve issues effectively.

6. Reporting & Management Information

- Build and maintain management reports and dashboards covering partner performance, productivity, business results, and key risk indicators.

- Provide regular monthly, quarterly, and annual performance reviews and recommendations to management.

- Prepare ad-hoc reports and business analysis as required by management and authorized stakeholders.

7. Team Leadership

- Lead, coach, and develop the Partner Development & Management team to achieve business objectives.

- Assign responsibilities, monitor performance, and ensure effective execution across the team.

- Foster a results-oriented, collaborative, and accountable team culture.

- Bachelor’s degree or above, preferably in Finance, Banking, Business Administration, Economics, or a related field.- Minimum 5 years of professional experience, including at least 3 years in business/partner management or team leadership.- Experience in Banking, Consumer Finance, Fintech, Retail, or Financial Services is highly preferred.- Proven experience managing business partners, distribution channels, sales networks, or strategic partnerships.- Strong understanding of consumer finance products, sales channels, and partner business models.- Strong business planning and partner performance management capabilities.- Good understanding of partner governance, operational risk, and fraud prevention.- Strong ability to analyze business data and translate insights into actionable recommendations.- Proficient in reporting, data management, and performance dashboards.- Strong negotiation and partner relationship management skills.- Good understanding of market and competitor analysis.- Strong strategic thinking and business acumen.- Demonstrated ability to lead, coach, and develop teams.- Strong problem-solving and decision-making capabilities.- Excellent stakeholder management and negotiation skills.- Ability to work effectively in a fast-changing and target-driven environment.- Strong ownership, accountability, and results orientation.- Strong ability to build collaborative relationships across internal teams and external partners.- Basic to intermediate English communication skills.

Be covered by a comprehensive health insurance plan for you and your family.

Nghỉ phép có lương

Enjoy competitive annual leave of up to 15 days/year, plus 01 fully paid birthday leave, along with tailored allowances for management roles.

Participate in structured leadership development programs designed for managers.