Technical Support Engineer - Solar & Energy Storage
(*) Tin tổng hợp từ nguồn khác, công ty đang được xác thực. Là đơn vị tuyển dụng và muốn chỉnh sửa hoặc gỡ tin này? Liên hệ qua mục «Hỗ trợ» ở cuối trang.
Vài lưu ý nhỏ trước khi ứng tuyểnXem
- Mức lương bất thường (2000 triệu)
Our client is a foreign-invested company, now looking for Technical Support Engineer - Solar & Energy Storage ($2000, ID 22813)
• Technical & Commercial Support: Serve as the primary technical point of contact for distributors and installers, providing direct technical assistance for end-customers on-site whenever necessary.
• Issue Diagnosis & Troubleshooting: Evaluate incoming technical queries and incident reports; perform root-cause failure analysis and deliver timely, effective solutions through remote channels or direct field intervention.
• Warranty & Spare Parts Management: Oversee warranty processing, technical evaluations, repair/replacement proposals, and post-service follow-ups; conduct routine inventory checks to ensure optimal spare parts stock levels.
• Partner Enablement & Technical Training: Develop and deliver structured training programs covering equipment operation, installation guidelines, maintenance procedures, and troubleshooting workflows for channel partners.
• Product Feedback & Continuous Improvement: Consolidate recurring technical issues and distributor feedback to report back to global engineering teams, driving product optimization and quality enhancements.
• Educational Background: Associate Degree or higher in Electrical Engineering, New Energy, Automation, or relevant technical disciplines (fresh graduates with strong potential are welcomed).
• Professional Experience: At least 3 years of hands-on technical experience with residential energy storage systems and photovoltaic (PV) solutions; prior experience working directly with leading manufacturers is highly preferred.
• Core Competencies: Solid understanding of electrical principles and residential electrical appliances; strong analytical mindset paired with excellent communication and customer service skills.
• Language Skills: Professional working proficiency in English to collaborate seamlessly with international corporate teams.
• Other Requirements: Flexibility to travel for client site visits as required; company operates under a standard work schedule without OT policy.
Compensation & Benefits
• Attractive Compensation: Competitive base salary ($1,100 - $2,000) complemented by quarterly performance bonuses.
• Insurance & Probation: 100% full salary during the 2-month probation period; full social insurance coverage starting immediately from day one based on total salary.
• Comprehensive Healthcare & Well-being:
• Standard 2 days off per week plus 14 annual leave days.
• Birthday leave with special gift and 5 fully paid sick leave days annually.
• 24/7 supplementary health insurance scheme.
• Professional Growth & Engagement:
• Continuous technical training and professional development opportunities.
• Annual company trips, teambuilding activities, and annual salary review/bonus evaluations.
• Career growth within the world's Top 4 AIoT provider in a young, dynamic, and international environment.
• Business Travel Allowance: Full coverage of transportation, lodging, and travel expenses during client visits.
Ngành nghề: Cơ khí / Ô tô / Tự động hóa
Kinh nghiệm: null Năm
Cấp bậc: Nhân viên
Hình thức: Nhân viên chính thức
Địa điểm: Hồ Chí Minh
- Giới tính: Không yêu cầu
- Độ tuổi: Không giới hạn tuổi
- Thời gian làm việc: 8:00-17:00
- Lương: 2000 Tr – 2000 Tr VND
Các công việc tương tự
