Service Engineer

Duties and responsibilities:

- Role Overview: Responsible for providing service preparation, technical research, and project support capacity, working closely with the Service Lead Engineer and Service & Aftermarket Manager to deliver high-quality technical documentation and service packages.

- Research installed-base information, drawings, BOMs, datasheets, service history, and previous project documentation to establish reliable technical background for service cases.

- Support sales activities and quotation preparation by preparing scopes of work, material and resource lists, vendor comparison sheets, lead-time data, and technical clarifications for review.

- Contact suppliers and sub-suppliers to request and follow up on quotations, availability, technical information, certificates, and documentation.

- Prepare, update, and maintain engineering documents, including P&IDs, GA drawings, datasheets, procedures, test records, and as-built documentation within demonstrated competence.

- Assemble comprehensive service-tour packages (equipment history, drawings, BOMs, checklists, procedures, and material status) for the Lead Engineer’s review prior to tour mobilization.

- Support project management activities by maintaining action lists, schedules, cost inputs, risk registers, supplier trackers, and traceable service files.

- Draft service reports, gather field inputs, track open actions, and prepare document updates and invoice support data.

- Progressively take ownership of service cases from Phase 1 (documentation & prep) to Phase 2 (PO to invoice) and Phase 3 (RFQ to invoice) based on demonstrated competence and approval.

Location: Tầng 6, tòa nhà HATA, 103 Phạm Viết Chánh, phường Thạnh Mỹ Tây, HCM

- Bachelor's degree (minimum) in Mechanical, Process, Technical Safety, or relevant Engineering discipline.- Minimum 3 years of relevant engineering or service-support experience with demonstrated technical fundamentals and reliable task delivery. Practical field exposure or vendor coordination experience is preferred.- Basic to sound understanding of mechanical/process system operation and equipment functions.- Ability to read, update, and produce P&IDs, GAs, datasheets, and BOMs.- Proficiency in AutoCAD, Microsoft Office tools, and document management systems.- Familiarity with supplier research, vendor comparison, and technical quotation support.- Basic knowledge of service documentation, QA/HSE principles, and relevant engineering standards (NORSOK, ISO, NFPA, DNV, etc.).- Good English proficiency (both written and spoken) for technical documentation, clear discussions, and status updates.- Structured, meticulous attention to detail, proactive, and highly reliable in meeting deadlines.- Strong communication and teamwork skills, comfortable seeking technical guidance when needed.

Thưởng

Competitive salary will be offered according to qualifications and benefits according to company rules and regulations and under Vietnam regulations (this will be discussed in the interview round).

Social insurance – Health insurance – Unemployment under Vietnam regulations.

Healthcare and accident insurance.

Other benefits under company regulations.