Senior Sales Planner (Weldment / Mechanical)

DUTIES & RESPONSIBILITIES:

• Ensure the goods are shipped on time and quantity

• Receive PO from customers and Manage orders

• Receive requests, feedback and Resolving complaints from customers

• Respond to customer queries in a timely and accurate way, via phone, email to provide support and information on an assigned product or service

• Ensures that appropriate actions are taken to resolve customers problems and concerns

• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments

• Uses knowledge of a specific product, service, or other assigned area of expertise to answer inquiries or to forward to the appropriate staff

• Cons setup, cons planning, inventory disposal, PO follow up on parts meeting TP

• Performs other related duties as assigned

JOB REQUIREMENTS:

• Bachelor’s degree in Business, Communications, or related fields

• 3-5 years working experience as Customer Service

• Knowledgeable in ERP System/ Epico

• Excellent communication skills including active listening

• Service-oriented and able to resolve customer grievances

• Knowledge of, or ability to learn, product, service, or area of customer service specialization

• Hard working, responsible, honestly, quickly, enthusiastic

• Ability to team-working and work independently, cautiously

• Organizational, arrangement skills

• Proficient in computer skills

• Good verbal and written communication in English

Working Time: 7:45 AM – 5:30 PM (Mondays – Fridays)

Shuttle bus service is available upon registration.

Benefits

- Meal Allowance: Daily meal support provided.

- Working Equipment: Necessary working equipment and tools will be provided.

- On-the-job Training: Opportunity to gain practical experience.

- Professional Working Environment: Opportunity to work in a professional and multinational environment.

- Healthcare Insurance: Healthcare insurance premium is fully covered by the company in accordance with company policy.

Ngành nghề: Tiếp thị / Marketing, Dịch vụ khách hàng, Điện / Điện tử / Điện lạnh / Điện công nghiệp

Kinh nghiệm: 3 Năm

Cấp bậc: Nhân viên

Hình thức: Nhân viên chính thức

Địa điểm: Bình Dương