Senior IT Engineer

1. Helpdesk Support (Primary)

• Serve as the first point of contact for all IT-related incidents and service requests from employees

• Diagnose and resolve hardware, software, and OS issues across Windows and macOS environments

• Provide remote support using tools such as TeamViewer or equivalent remote desktop solutions

• Accurately log, track, update, and close tickets using the IT service desk system

• Install, configure, and maintain end-user devices: desktops, laptops, printers, scanners, and copiers

• Support Microsoft 365 applications: Outlook, Teams, SharePoint Online, Exchange Online

• Escalate complex issues to the IT Manager with clear documentation and reproduction steps

• Conduct basic user training and produce simple how-to guides for common IT tasks

2. Infrastructure & Systems (Primary)

• Windows Server (AD, DNS, DHCP, Group Policy, File Server, Print Server) Administer and maintain

• Ubuntu Linux servers including patch management and log monitoring Manage and troubleshoot

• Maintain network infrastructure: switches, routers, Wi-Fi access points, VLANs, and VPN

• Sophos XG Firewall rules, IPS policies, and country blocking Manage and configure

• Monitor system health, disk usage, uptime, and performance; respond to alerts proactively

• Manage backup and recovery procedures to ensure business continuity

• Support security camera systems and NVR management (Hikvision or equivalent)

• Maintain IT asset inventory and hardware lifecycle management

• Plan and execute infrastructure upgrades with minimal downtime

3. DevOps Basics (Nice to Have / Bonus)

• You don’t need to be a DevOps expert. Basic knowledge is a strong advantage, and we will support your growth in this area. Candidates who are curious and self-motivated to learn DevOps tools will have a clear career path to grow within the team.

• Basic understanding of Docker (run containers, read Dockerfiles)

• Familiarity with CI/CD concepts (GitLab CI, GitHub Actions, or Jenkins)

• Shell scripting (Bash) or Python for task automation

• Experience with Git version control (clone, commit, push, pull, branch)

• Exposure to cloud platforms (AWS, Azure, or GCP) — even free-tier experimentation counts

• Basic knowledge of monitoring tools: Grafana, Prometheus, or ELK Stack

• Must-Have

• Solid knowledge of Windows Server: Active Directory, DNS, DHCP, Group Policy, File & Print Services

• Hands-on experience with Ubuntu / Linux server administration

• Strong understanding of networking: TCP/IP, VLAN, Wi-Fi, VPN, DNS, DHCP

• Experience with remote support tools (TeamViewer, AnyDesk, or similar)

• Proficiency in Microsoft 365: Exchange Online, Teams, SharePoint Online

• Good troubleshooting methodology: diagnose systematically, not by guessing

• Ability to document incidents, procedures, and configurations clearly

• Service-oriented mindset: patient, responsive, and helpful to all users

• Strong work ethic, willingness to learn, and adaptability in a fast-paced environment

• Nice-to-Have (Strong Advantage)

• Experience with Sophos XG Firewall or similar enterprise firewall platforms

• Basic DevOps skills: Docker, Git, scripting (Bash/Python), CI/CD fundamentals

• Experience with security camera systems (Hikvision NVR or equivalent)

• Knowledge of SMTP mail server administration on Linux

• Familiarity with FileZilla Server or SFTP file-sharing configurations

• Interest in applying AI tools (ChatGPT, GitHub Copilot, Claude) to improve IT workflow Education

• Bachelor’s degree in IT, Computer Science, Software Engineering, or a related field

• IT certifications (CompTIA A+, Network+, Microsoft, Cisco) are a strong advantage

• DevOps/Cloud certifications (AWS, CKA, GitLab) are a bonus