Principal Customer Quality Engineer
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Position Summary
We are looking for a customer-focused and proactive Quality Engineer to ensure product quality and customer satisfaction. You will work closely with internal teams and customers to identify issues, drive root-cause analysis, and implement effective corrective and preventive actions.
Key Responsibilities
• Be the quality focal point for customer-related technical and non-technical issues, including complaints, feedback, qualifications, and management requirements.
• Manage customer quality data, including non-conformance systems, databases, and follow-up actions.
• Lead root-cause analysis and problem solving using structured methods such as 8D, and drive effective corrective and preventive actions (CAPA).
• Work closely with cross-functional teams to resolve customer issues and prevent recurrence.
• Monitor customer quality performance and lead improvement activities.
• Support customer audits and training, including quality and regulatory requirements.
• Ensure compliance with customer and applicable regulatory requirements.
Minimum Qualifications
• Bachelor’s degree or above in Electronics, Electrical, Mechanical, Mechatronics, or related engineering fields.
• 2+ years of experience in a relevant quality/customer quality role.
• Strong English communication skills.
Preferred Qualifications
• Experience with Six Sigma / Lean Six Sigma.
• Good knowledge ISO quality systems and quality control principles.
• Experience in 8D, root-cause analysis, and problem-solving tools.
• Strong communication skills with the ability to work effectively with customers and cross-functional teams.
• Experience with IQC, PQC, OQC, or related quality processes.
• Willingness to travel for customer visits and business trips.
• Proactive, responsible, and results-oriented mindset.
Ngành nghề: Cơ khí / Ô tô / Tự động hóa, Sản xuất / Vận hành sản xuất, Quản lý chất lượng (QA/QC)
Kinh nghiệm: 4 Năm
Cấp bậc: Trưởng nhóm / Giám sát
Hình thức: Nhân viên chính thức
Địa điểm: Hồ Chí Minh
- Giới tính: Không yêu cầu
- Độ tuổi: Không giới hạn tuổi
- Thời gian làm việc: 8:00-17:00
- Lương: Cạnh tranh
