Manufacturing IT Supervisor

KEY RESPONSIBILITIES

System & Network Administration

- Install, configure, and maintain servers (Windows Server / Linux).

- Manage virtualization platforms (VMware, Hyper-V).

- Perform regular data backup and recovery to ensure data integrity and security.

- Monitor system performance and troubleshoot server and internal service issues (file server, DNS, DHCP, etc.).

- Manage system access rights and ensure information security.

- Set up, configure, and monitor LAN/WAN and Wi-Fi networks.

- Manage network devices: Routers, Switches, Firewalls (Cisco, Fortinet, etc.).

- Configure VPN and site-to-site connections.

- Manage and troubleshoot IP Camera systems and Telephone switchboards (VoIP/PBX).

Manufacturing & Production Systems

- Set up, configure, and monitor LAN/WAN and Wi-Fi networks.

- Provide technical support for production-related systems: SEEDs (MES), SAP, ERP.

- Manage and support barcode printers and scanners (Honeywell, Keyence, etc.).

- Collaborate with production teams to optimize manufacturing processes through technology.

- Propose and implement digital transformation initiatives to improve factory efficiency.

Helpdesk & User Support

- Receive and handle technical support requests from employees (hardware, software, network).

- Install and configure computers, laptops, printers, and peripheral devices.

- Manage user accounts: Active Directory, Email (Office 365), VPN.

Other Duties

- Propose upgrades and improvements to IT infrastructure.

- Coordinate with service providers (ISP, vendors) as needed.

- Plan and schedule regular maintenance of IT equipment.

- Develop standard guidelines, operation manuals, and automation scripts related to IT infrastructure and architecture.

- Implement IT compliance processes to protect the system environment

KEY QUALIFICATIONS AND SKILLS

Education & Experience

- College or University degree in IT, Computer Networking, Information Systems, or related fields.

- At least 5 years of experience as a System/Network Administrator.

- Candidates with experience in a manufacturing environment are strongly preferred.

Technical Knowledge

- Solid knowledge of Windows Server, basic Linux, Active Directory, and Group Policy.

- Strong understanding of networking: TCP/IP, VLAN, Routing, Switching, DNS, DHCP.

- Experience in configuring and troubleshooting Cisco/SonicWall devices.

- Hands-on experience with virtualization platforms (VMware/Hyper-V).

- Experience supporting MES/production systems (e.g., SEEDs or equivalent) and barcode scanners/printers is a big plus.

Skills

- Strong documentation skills with the ability to write clear, structured procedures (SOPs).

- Logical thinking, fast troubleshooting, and ability to work under pressure during critical incidents.

- Good communication and coordination skills with internal departments and vendors.

- Good English (communication & technical reading).

BENEFITS

* Competitive salary package (negotiable based on experience).

* Annual bonus and salary review.

* 13th month salary.

* Full social insurance coverage according to Vietnamese labor law.

* Professional working environment with Japanese management culture.

* Clear career development and training opportunities.

Ngành nghề: CNTT - Phần cứng / Mạng, Quản lý điều hành, CNTT - Phần mềm

Kinh nghiệm: 5 Năm

Cấp bậc: Trưởng nhóm / Giám sát

Hình thức: Nhân viên chính thức

Địa điểm: Bình Dương