Lễ tân phòng gym/receptionist

Position: Front Desk / Member Services

KEY RESPONSIBILITIES

1. Member Service & Front Desk Operations

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Greet, welcome, constantly interact, and check in members and guests professionally.

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Provide a warm, professional, and efficient member experience at all times.

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Handle member and guest enquiries, requests, and feedback, and coordinate with relevant departments when required.

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Manage daily Front Desk operations and ensure the reception area is organized, clean, and professional.

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Ensure all member check-ins, bookings, payments, and related transactions are properly processed and recorded.

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Support membership-related administrative tasks, including membership updates, freezes, extensions, cancellations, and other requests according to company policies.

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Ensure all documents are checked and verified before POS.

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Maintain accurate member information and records in the club management system.

2. Finance & Cash Handling

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Handle daily cash, payments, and transactions accurately and in accordance with company procedures.

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Verify and record payments, bank transfers, refunds, and other financial transactions.

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Conduct daily cash closing and payment reconciliation, and report any discrepancies to the relevant manager.

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Ensure all receipts, invoices, payment records, and supporting documents are properly collected, checked, and filed.

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Follow up on outstanding payments and support the relevant team in resolving payment-related issues.

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Maintain accurate and up-to-date financial records related to Front Desk operations.

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Ensure all financial information and member payment details are handled confidentially.

3. Administration

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Prepare and maintain daily Front Desk, Finance, and administrative reports as required.

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Complete data entry and maintain accurate records in management systems, spreadsheets, and internal documents.

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Organize and maintain administrative documents, forms, receipts, invoices, and other operational records.

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Support the preparation and processing of internal documents and administrative requests.

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Assist with inventory and supplies tracking, including recording usage and reporting items that need replenishment.

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Coordinate with Finance, Operations, and other departments on administrative matters when required.

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Support general administrative tasks related to the smooth daily operation of the club.

4. Compliance, Audit & Operations

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Actively contribute to ensuring the club will perform well in the monthly audits by consistently following all policies and procedures.

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Ensure all Front Desk, Finance, and administrative processes are completed accurately and according to company standards.

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Ensure all required documents and records are complete, accurate, and properly maintained.

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Identify and report operational or administrative issues to the line manager in a timely manner.

5. Safety & Incident Management

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Ensure the safety of staff and members is in order at all times.

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Follow all safety procedures and protocols and ensure Front Desk operations comply with club standards.

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Train and prepare for incidents and injuries according to company procedures.

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Report incidents, accidents, or safety concerns to the relevant manager immediately.

6. Reporting & Communication

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Complete daily reporting accurately and on time.

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Communicate relevant operational, member, financial, and administrative updates to the line manager.

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Maintain clear and professional communication with members, guests, colleagues, and management.

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Support other departments with information and coordination required for daily club operations.

7. Other Responsibilities

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Other tasks assigned by the line manager and BOD.

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Be flexible and willing to support the team during busy periods, events, or operational changes.

REQUIREMENTS

• Excellent customer service with good communication and interpersonal skills in Vietnamese and English.

• Must be a team player with a positive attitude, showing empathy, proactive, flexible, energetic, and adaptive to change.

• Proficient in MS Office and management software.

• Good attention to detail, especially when handling payments, financial records, and administrative documents.

• Able to handle cash and financial transactions accurately and responsibly.

• Good organizational and time-management skills.

• Experience working as a receptionist in the fitness field is a plus.

• Professional attitude and appearance.

• Able to work independently while also working effectively as part of a team.

WORKING TIME

• Ability to work according to shifts, including weekends.

• Working hours can be flexible according to line manager arrangement.

• Front Desk staff has 1 day off per week.

Ngành nghề: Y tế / Chăm sóc sức khỏe / Thẩm mỹ / Làm đẹp, Dịch vụ khách hàng, Mới tốt nghiệp / Thực tập

Kinh nghiệm: null Năm

Cấp bậc: Sinh viên/ Thực tập sinh

Hình thức: Nhân viên chính thức , Bán thời gian , Thời vụ/ Nghề tự do

Địa điểm: Hồ Chí Minh