IT Network & Infrastructure Supervisor

Join Digital Age Dental Laboratories (DADL) as an IT Network & Infrastructure Supervisor and play a key role in managing and strengthening our IT infrastructure, network systems, and security. Be part of a dynamic team that values innovation, reliability, and collaboration while ensuring stable and secure IT operations to support our business growth!

Main Responsibilities:

Strategy & Planning

In conjunction with US NDX Operations (expected to adjust working shift based on priorities and be flexible with time and availability to work with US-based colleagues effectively)

• Design and implement short and long-term strategic plans to ensure infrastructure capacity meets existing and future requirements.

• Develop, implement, and maintain policies, procedures, and associated training plans for infrastructure administration and management.

• Serve as an expert resource in the development of IT strategies in collaboration with the IT Director and other senior IT colleagues.

• Conduct research and make recommendations on products, services, protocols, and standards in support of all infrastructure procurement and development efforts.

• Establish service level agreements with business units.

Execution, Deployment & Security

• Prepare and lead efforts in planning and documentation of infrastructure projects and other relevant activities.

• Expertly handle negotiations with vendors and contractors to secure infrastructure-specific products and services.

• Spearhead planning and deployment of infrastructure security measures in conjunction with global standards outlined by NDX Cybersecurity policies, Vietnam local regulations and leading security practices.

Operational Management

• Serve as an infrastructure and security lead for DADL Vietnam environment and be the primary contact for NDX IT counterparts based in the US.

• Manage and set priorities for the design, maintenance, development, and evaluation of all infrastructure systems, including LANs, WANs, Internet, intranet, security, wireless implementations, and so on.

• Define hardware and software standards in conjunction with owners and stakeholders.

• Test network performance and provide network performance statistics and reports; develop strategies for maintaining network infrastructure.

• Test server performance and provide server performance statistics and reports; develop strategies for maintaining server infrastructure.

What We’re Looking For:

• Educational Background: Bachelor’s degree in IT, Computer Science, or a related field, or 8+ years of equivalent experience.

• IT Infrastructure Experience: At least 5 years of experience in IT infrastructure design and operations, including 2+ years in a leadership role.

• Technical Expertise: Strong knowledge of Cisco networking, Windows Server, SQL Server, Microsoft 365, Azure, and hybrid IT environments.

• Hardware & Cybersecurity: Hands-on experience in hardware troubleshooting, Palo Alto firewalls, Silver Peak SD-WAN/FWaaS, and cybersecurity tools.

• Application & ERP Support: Experience supporting Windows applications and ERP systems, preferably Microsoft Dynamics AX. AI implementation experience in manufacturing is an advantage.

• Certifications: Relevant certifications in networking, systems administration, or IT security (e.g., CCNP, CISSP, Microsoft 365) are preferred.

• Project Management & Compliance: Strong project management and business analysis skills, with knowledge of applicable local and US regulations.

• Good English communication skills.

Ngành nghề: CNTT - Phần cứng / Mạng, Sản xuất / Vận hành sản xuất, CNTT - Phần mềm

Kinh nghiệm: 5 Năm

Cấp bậc: Trưởng nhóm / Giám sát

Hình thức: Nhân viên chính thức

Địa điểm: Bình Dương