IT Helpdesk Staff (Mới Tốt nghiệp)
(*) Tin tổng hợp từ nguồn khác, công ty đang được xác thực. Là đơn vị tuyển dụng và muốn chỉnh sửa hoặc gỡ tin này? Liên hệ qua mục «Hỗ trợ» ở cuối trang.
1. Job Objective
- Assist the IT team in maintaining and enhancing the company’s IT infrastructure
- Ensure the continuous and efficient operation of IT equipment and systems
2. Main Responsibilities
- Request Handling: Receive and respond to user inquiries through multiple channels (ticketing system, email, phone).
- Ticket Management: Log, evaluate, and classify incoming tickets accurately to ensure proper tracking and resolution.
- Issue Resolution & Escalation: Provide timely responses and solutions. When necessary, escalate issues to senior support levels or coordinate with external service providers to meet service level agreements (SLAs).
- Onsite Support Services: Perform location-based tasks such as hardware receipt and delivery, installation, and setup to support operational needs.
- Final year student or recent graduate in Information Technology, Computer Science, or related fields.- Basic knowledge of computer hardware, Windows operating systems, and networking.- Problem-solving skills and the ability to work independently as well as in a team.- Good communication skills and the ability to support end-users.- Willingness to learn and stay updated with new technology.
attractive health care package
Formal training roadmap with opportunities to participate in real projects
Xe đưa đón
bus provided by company
- Giới tính: Không yêu cầu
- Độ tuổi: Không giới hạn tuổi
- Thời gian làm việc: Thoả thuận
- Lương: Cạnh tranh
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