[Hải Phòng] Trưởng quầy Thu ngân (Cashier Division Leader)

1. Customer Services

– Always train and remind subordinates on enhancing customer service at Cashier counters.

– Receive customers and staffs complaints, conflicts or concerns relating to cashiering procedures, activities; raise to Cashier Manager and work towards solving these issues together with Cashier Manager.

– Follow Company’s Rules on Customer Service (greeting, smiling, bowing and attitude towards customers)

2. Cashier activities

– Be aware of current sales promotions and make sure the information is briefed to Cashier staff in daily briefing session by Cashier Group Leaders.

– Frequently check, identify issues and coordinate with Merchandising Dept. and other Store Operation Depts to ensure that merchandise is correctly priced and displayed in adequate quantity and good quality.

– Maintain all Point of Sale (POS) machines, tools and equipment in good working condition.

– Responsible for collecting contents of cash registers at the end of each day and delivering funds to Store Accounting Dept. if working at night shift.

– Investigate and correct errors made at the cash registers in a timely manner; report errors to Cashier Manager.

– Assist subordinates in difficult/complicated cases at Cashier counters.

3. Manpower management

– Plan Monthly Division’s duty roster and manpower schedule.

– Ensure sufficient manpower during business in ad-hoc situations.

– Monitor Group Leader(s), General Staff’s attendance and attire.

– Approve duty roster, shift plan raised by Group Leader(s).

– Be responsible for Group Leader(s) and General Staff’s performance.

– Take part in recruitment & selection activities for Division’s staffing.

– Motivate, training and develop staff in order to encourage their professional development.

– Identify potential staff for succession planning purposes.

– Build and promote team work spirit.

4. Rules and Regulations & Other tasks

– Follow all working procedures, the company’s policies, rules and regulations.

– Check, monitor, remind and guide Group Leader(s), General Staff to follow the rules and regulations.

– Opening & closing Store.

– Be on duty and act as Line Manager’s roles when Line Manager’s not present at work (i.e. is on leave or on business trip).

– Other tasks or responsibilities as assigned by direct Line Manager and Store Manager.

JOB REQUIREMENTS

– University/ College degree

– At least 3 years of experience, including 1 year of experience as Chief Cashier or 2 years of experience as Group Leader - Cashier in Supermarket/Shopping center

– Good communication skills

– Have a polite, tactful and friendly attitude

– Have good understanding of the needs of customers

– Teamwork skill: Actively promote team work

– Service orientation: customer service minded

– Leadership: Acting leadership by example

– Persuasion: Ability to persuade others in specific situations

– Computer literate: Word, Excel, Powerpoint

– Reasoning ability: Ability to definite problems. Ability to solve practical problems and deal with difficult situations

BENEFIT

– Salary negotiation

– 13th salary bonus

– MBO bonus

– Monthly sales incentive

– Allowance: Gasoline/Attendance/Meal at Canteen

– Training programs

– Health care 24/7 (After probation)

– Staff party/Team Building/Trade Union

– Others

– University/ College degree

– At least 3 years of experience, including 1 year of experience as Chief Cashier or 2 years of experience as Group Leader - Cashier in Supermarket/Shopping center

– Good communication skills

– Have a polite, tactful and friendly attitude

– Have good understanding of the needs of customers

– Teamwork skill: Actively promote team work

– Service orientation: customer service minded

– Leadership: Acting leadership by example

– Persuasion: Ability to persuade others in specific situations

– Computer literate: Word, Excel, Powerpoint

– Reasoning ability: Ability to definite problems. Ability to solve practical problems and deal with difficult situations

Ngành nghề: Bán lẻ / Bán sỉ, Bán hàng / Kinh doanh, Dịch vụ khách hàng

Kinh nghiệm: 3 Năm

Cấp bậc: Trưởng nhóm / Giám sát

Hình thức: Nhân viên chính thức

Địa điểm: Hải Phòng