Floor Attendant

The Attendant is representative of the Palazzo Club (Club). The image portrayed by Attendant directly reflects that of the Club itself, both positive and negative. As a result, Attendant is responsible for ensuring the patron's satisfaction, needs, and wants, as well as being an integral part of the complete 'entertainment experience.'The Attendant is responsible for providing fast, friendly, and world-class hospitality experience to all guests regardless if they are assigned on an Electronic Table Game (ETG) or a Gaming section.MAIN TASKS & RESPONSIBILITIES

The overall service needs of the gaming floor. Supports with jackpot pay-outs, exchanging currency, places reserves on slot machines, overseeing and operating table games, and all other guest's needs.A. Welcoming & Serving Guest (40%)

1. Promotes positive customer relations by serving prompt, courteous, and efficient service to all patrons and guests.2. Greet; welcome and entice guests upon arrival at the ETG, Slot Machine or assigned section3. Provide; explain the operation of an ETG or Slot Machine, on how to use the player game interface and play the game, by observing players for appropriate activity on the assigned table or section.4. Provide information about the rules of the game while being assigned to an ETG or gaming section.5. Provide F&B service to guests efficiently and courteously.

6. Ensure the gaming floor clean; tidy; spotless and amicably presented

7. Ensure amenities are provided adequately and efficiently

8. Protect company assets and game security using proper policy and procedure.

9. Perform cash handling transactions such as paying jackpots, tickets, and making currency exchange.10. Keeps & interact with Manager & Supervisor informed or share concerns of relevant information relating to all aspects of the game environment, as well as any misconduct or suspicious behavior during the course of gameplay e.g., suspicious guest, guest request, or equipment malfunctions.11. Reports emergencies such as intoxicated, annoying, or cheating guests to Supervisor immediately.B. Game Conducting (40%)

12. Operating and overseeing ETG, by creating a lively gaming experience for players through:• Maintain and protect the integrity of the gaming machines, assets, and their associated equipment.• Conduct ETG announcement on the table games;

• Check players' bets, ensure that every bet is within the maximum and minimum table limits.• Monitor the action of the games and the players by using the dealer touch screen display located on the table.• Maintain the integrity of the game of all players.

• Utilize an electronic touch screen to collect losing or pay winning bets, that automatically identifies each result of the game;13. Follows alcohol awareness procedures for preventing the intoxication of guests.

14. Customer Service & Marketing Promotion (15%) Inform to guest of continually changing promotional events and services15. Knowledgeable and promoting Club Rewards Program, promotions, and IGT Player interface,16. Offers guests assistance and explanation the features of the Slot Machine or ETG when necessary, including the IGT Player interface.17. Recommend Palazzo Club Rewards Program to players not using a membership card.

18. Respond questions, provide information about Palazzo Club programs or events in order to assist, advertise marketing campaigns, and encourage players attendance and participation.19. Record customer complaints and resolve problems to restore and promote good public relations for ultimate customer satisfaction.20. Enhance slot entertainment experience by creating a fun, high-energy environment through the celebration of slot wins and building players' perception of luck.21. Builds relationships and loyalty; learns guests' names and preferences, connects with them individually and professionally.22. Acts with urgency at all times to minimize wait times; maintains a quick and purposeful pace.23. Handle customer disputes quickly and effectively. If unable to resolve the dispute quickly, call the Supervisor.24. Assist with marketing promotions as needed.

C. Other tasks – Assigned by Manager (05%)

Perform other reasonable duties as requested by Management.

• Apperance - grooming and smiley

• Open to working shifts

• English Communication; knowledge of Korean or Chinese is an advantage

• Excellent interpersonal and customer service abilities

• Strong organizational and problem-solving skills

• Able to handle multiple tasks simultaneously.

Yêu cầu hồ sơ

Gửi CV kèm Hình ảnh

Chia sẻ:

•

•

Nộp hồ sơ ứng tuyển

Lưu ý: bạn nên Tạo hồ sơ trực tuyến để Nhà tuyển dụng chủ động liên hệ tới bạn

Tiêu đề hồ sơ *

Họ tên *

Điện thoại *

Ngày sinh * Ngày 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31

Tháng 1 2 3 4 5 6 7 8 9 10 11 12

Năm 2011 2010 2009 2008 2007 2006 2005 2004 2003 2002 2001 2000 1999 1998 1997 1996 1995 1994 1993 1992 1991 1990 1989 1988 1987 1986 1985 1984 1983 1982 1981 1980 1979 1978 1977 1976 1975 1974 1973 1972 1971 1970 1969 1968 1967 1966 1965 1964 1963 1962 1961 1960 1959 1958 1957 1956 1955 1954 1953 1952 1951 1950 1949 1948 1947 1946 1945 1944 1943 1942 1941 1940

Địa chỉ *

Email

Giới thiệu về bản thân

Hồ sơ của bạn * Tải lên/ đính kèm hồ sơ hoặc ảnh của bạn

Tải lên từ máy tính Xem hồ sơ tải lên × Hồ sơ mẫu Chấp nhận tập tin doc, docx, xls, xlsx, pdf, gif, jpg, png dung lượng không quá 3MB

Thêm hồ sơ tải lên

Tôi đồng ý với quy định và thỏa thuận sử dụng của Hoteljob.vn, đồng ý cung cấp và cho phép xử lý dữ liệu cá nhân cho mục đích tìm kiếm việc làm

Gửi hồ sơ

ĐÁNH GIÁ

0

Chưa có đánh giá

0 ĐÁNH GIÁ

Chính sách nhận xét

Môi trường làm việc0/10

Chế độ đãi ngộ0/10