F&B Supervisor - Hiryu

The F&B Supervisor leads service teams during operations, protecting the guest experience through visible leadership, real-time coaching, and confident decision making. This role ensures colleagues remain focused on guests by removing obstacles and reinforcing service standards in the moment.ResponsibilitiesGuest Experience Leadership• Maintain a strong and visible presence on the floor throughout service• Anticipate guest needs and guide colleagues to respond confidently and consistently• Take ownership of guest concerns and ensure timely and thoughtful resolution• Set the tone for calm, professional, and guest-focused serviceOperational Oversight and Service Standards• Ensure opening and closing procedures are completed and service areas are fully prepared prior to service• Monitor table settings, cleanliness, and service readiness throughout operations• Oversee service pacing and coordination to protect the guest experience• Ensure food and beverage service is delivered according to established standards• Support adherence to food safety and hygiene standards in accordance with HACCP requirementsUse of Systems and Tools• Guide and support the accurate use of approved hotel systems, including the Oracle Simphony Point-of-Sale system, SevenRooms Table Management System, and Oracle OPERA Cloud Property Management System, to enable confident service execution and personalized guest experiencesWorking Together• Work closely with colleagues across Food and Beverage, Culinary, Front Office, Housekeeping, and other hotel teams to anticipate needs and protect the guest experience during serviceProfessional Standards• Maintain a consistent and visible presence on the floor during service, prioritizing guests and team support• Arrive punctually for every shift, prepared to lead, coach, and make operational decisions in the moment• Participate actively in daily briefings and training to reinforce standards and confidence• Actively participate in fire and life safety training and drills to ensure the safety and wellbeing of guests and colleaguesOther Responsibilities• Attend all briefings, meetings, and trainings as assigned• Ensure colleagues are prepared, on time, and correctly presented for service• Maintain a high standard of professionalism and conduct at all times• Perform other reasonable duties assigned by the Management of the Hotel

Knowledge and Experience• University, college, or vocational education preferred• Previous supervisory experience in Food and Beverage is an advantage• English is used daily in the workplace to support communication with an international and diverse five-star hotel clientele; proficiency is considered an asset• Familiarity with hospitality systems such as the Oracle Simphony Point-of-Sale system, SevenRooms Table Management System, and Oracle OPERA Cloud Property Management System is an advantage; training will be providedCompetencies• Strong guest focus with the ability to lead calmly during service• Confidence in coaching colleagues in real time• Sound judgment and decision-making during operations• Collaborative mindset and ownership of the guest experience• Professional presence and credibility on the floor

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