Duty Manager

• Supervise the daily Front Office operation to ensure excellent guest service and smooth hotel operations.

• Lead, coach, and monitor Front Office associates to maintain high standards of service, grooming, and professionalism.

• Welcome and provide personalized service to VIP and priority guests, ensuring an exceptional guest experience.

• Handle guest inquiries, complaints, and special requests promptly and professionally.

• Monitor room revenue, guest billing, credit control, discounts, and rate compliance.

• Ensure Front Office areas are well-maintained, clean, and comply with hotel standards.

• Promote hotel facilities and maximize upselling opportunities.

• Coordinate with other departments to resolve operational issues and ensure guest satisfaction.

• Respond effectively to operational emergencies and maintain accurate Front Office records and reports.

• University degree with a major in Hospitality or a related field

• Minimum of 2 years of experience in a similar role

• Fluency in English (spoken and written)

• Proficiency in Opera PMS (Property Management System)

• Strong Microsoft Office skills (Word, Excel, Outlook, etc.)

• Willingness to work in shifts, including weekends and holidays

• Note: This position is open to Male candidates only

Ngành nghề: Nhà hàng / Khách sạn, Du lịch

Kinh nghiệm: 2 Năm

Cấp bậc: Quản lý

Hình thức: Nhân viên chính thức

Địa điểm: Hồ Chí Minh