[D1 Concepts - FnB] SALES & CS MANAGER - HCM

D1 Concepts is a multi-brand F&B group in Vietnam, bringing together distinctive dining experiences through our restaurant brands, including San Fu Lou, Dì Mai, SENS Dine & Wine, and Sorae.

We are looking for a results-driven Sales & Customer Service Manager to lead our sales development and customer relationship initiatives, with a strong focus on B2B business growth, strategic partnerships, and exceptional customer experiences.

The ideal candidate combines strong commercial acumen, relationship-building capabilities, and hands-on leadership experience within the F&B or hospitality industry.

KEY RESPONSIBILITIES

1.Sales Stretegy & Business Development

• Develop and execute sales strategies and action plans to achieve business objectives and revenue targets.

• Identify and pursue new business opportunities, with a strong focus on B2B customers, corporate accounts, business communities, and travel partners.

• Establish and maintain long-term relationships with corporate clients, business partners, and potential customers.

• Develop sales policies, initiatives, and commercial approaches to maximize revenue contribution and profitability.

• Monitor market trends, customer demands, and competitive activities to identify growth opportunities.

• Leverage appropriate sales channels and available resources to strengthen business performance.

2.Customer Relationship Management & Service Excellence

• Develop and implement customer service standards, guidelines, and processes to ensure consistent service quality and customer satisfaction.

• Build and maintain a strong customer relationship network to encourage repeat business and long-term partnerships.

• Manage, segment, and effectively utilize customer databases to identify sales opportunities and improve customer engagement.

• Oversee customer relationship initiatives that enhance brand reputation, loyalty, and overall dining experiences.

• Manage and evaluate the effectiveness of sales collaborators and referral networks.

3.Team Leadership & Performance Management

• Lead and manage the Sales & Customer Service team to achieve departmental objectives.

• Establish sales targets, KPIs, and performance monitoring mechanisms.

• Provide coaching, training, and ongoing support to improve team capabilities and productivity.

• Evaluate individual and team performance, identify improvement opportunities, and implement corrective actions.

• Foster a professional, collaborative, and results-oriented working environment.

4.Cross-Functional Collaboration

• Work closely with Restaurant Operations to develop and execute sales and marketing initiatives.

• Collaborate with Marketing and other relevant departments to support business development activities, customer engagement, and brand positioning.

• Coordinate internal resources to ensure effective execution of sales plans and customer service initiatives.

• Participate in cross-functional projects that contribute to the company's overall business development.

5.Business Performance & Reporting

• Monitor sales performance, customer development activities, and departmental KPIs.

• Analyze business results, identify potential risks and opportunities, and recommend appropriate improvement initiatives.

• Prepare regular sales and customer service performance reports for the CEO.

• Propose practical solutions to improve sales effectiveness, customer satisfaction, and business profitability.

Education & Experience

• Bachelor's degree in Business Administration, Marketing, Hospitality Management, or a related field.

• Minimum 2 years of relevant experience in Sales and Marketing, preferably within the F&B or hospitality industry.

• Experience in B2B sales, corporate account development, and customer relationship management is highly desirable.

• An established network of potential corporate clients, business partners, or relevant industry contacts is a strong advantage.

Skill & Competencies

• Strong leadership, team management, and performance management capabilities.

• Proven business development, negotiation, relationship-building, and deal-closing skills.

• Commercial mindset with the ability to identify business opportunities and drive revenue growth.

• Strong customer service orientation and commitment to delivering excellent customer experiences.

• Excellent communication, presentation, and stakeholder management skills.

• Proficiency in Microsoft Office, including Word, Excel, PowerPoint, and Outlook.

• Good command of spoken English.

• Professional working attitude, strong ownership, and the ability to collaborate effectively across departments.

Ngành nghề: Bán hàng / Kinh doanh, Nhà hàng / Khách sạn, Dịch vụ khách hàng

Kinh nghiệm: 3 Năm

Cấp bậc: Quản lý

Hình thức: Nhân viên chính thức

Địa điểm: Hồ Chí Minh

Education & Experience

• Bachelor's degree in Business Administration, Marketing, Hospitality Management, or a related field.

• Minimum 2 years of relevant experience in Sales and Marketing, preferably within the F&B or hospitality industry.

• Experience in B2B sales, corporate account development, and customer relationship management is highly desirable.

• An established network of potential corporate clients, business partners, or relevant industry contacts is a strong advantage.

Skill & Competencies

• Strong leadership, team management, and performance management capabilities.

• Proven business development, negotiation, relationship-building, and deal-closing skills.

• Commercial mindset with the ability to identify business opportunities and drive revenue growth.

• Strong customer service orientation and commitment to delivering excellent customer experiences.

• Excellent communication, presentation, and stakeholder management skills.

• Proficiency in Microsoft Office, including Word, Excel, PowerPoint, and Outlook.

• Good command of spoken English.

• Professional working attitude, strong ownership, and the ability to collaborate effectively across departments.