Customer Services at Ho Chi Minh - Logistics

JOB SUMMARY:

Work as a connector between customers and companies to ensure effective service levels to customers.

RESPONSIBILITIES:

• Arrange submission of NVOCC documents. (HBL, A / N, D / O, D / N, C / N)

• Receive requests from agents and customers (Air/Sea Export)

• Handle and track Sea/Air export/ import shipments designated according to the company's standard operating procedures.

• Regularly update customer information about the ongoing shipment.

• Monitor and control subcontractors while handling shipments.

• Report to the manager if there is a customer complaint (if any).

• Develop and maintain the business with Key accounts and channels

• Market updates once available

• Updating pricing with carriers.

• Other tasks assigned by management.

REQUIREMENTS:

• Graduated from university specializing in shipping line Import-Export, Foreign Trade, and Business Administration or related. (FTU, UEH is preferable).

• Experience in Logistics is preferable.

• Good in English communication and writing.

• Priority for candidates with experience in the same position and in the shipping line Logistics / Forwarder field.

• Teamwork skills, careful, negotiation skills, proactive, working under pressure, and oriented -commitment.

• To succeed in this role, essential skills include: chịu áp lực.

• Additionally, candidates should have knowledge of: nhân viên chăm sóc khách hàng, understanding of nhân viên Logistics, có kiến thức liên quan đến nhân viên chứng từ, and kinh nghiệm làm việc với nhân viên xuất nhập khẩu.

BENEFITS:

• Attractive compensation and benefits (13th-month salary, performance bonus, allowances, etc.);

• Social insurance

• The company sponsors the cost of professional courses.

• Engagement activities (Company trip, Team building, YEP, etc.)

• A collaborative and supportive work environment

• Time work: Monday Friday ( 08:00 17:00)

• Saturday ( 08:00 12:00 )

• Office HCM: Tan Dinh Ward, Ho Chi Minh City, Vietnam

• The company offers benefits such as: làm việc tại nhà.