CUSTOMER SERVICE REPRESENTATIVE IN OAKWOOD RESIDENCE SAIGON

• Welcome and greet guests warmly and professionally, addressing them by name whenever possible.

• Handle guests check-in and check-out procedures accurately, efficiently, and courteously.

• Issue room keys in accordance with established security procedures and policies.

• Coordinate with Housekeeping, Engineering, Security, and other departments to ensure guests’ needs are met promptly.

• Follow company procedures and customer service standards.

• Report guest feedback, complaints, and unusual incidents to management in a timely manner.

• Process cash transactions, billing, and daily financial reconciliations accurately.

• Safeguard the security, privacy, and confidentiality of resident information.

• Respond promptly and professionally to all guest concerns, inquiries, and complaints.

• Maintain cleanliness, organization, and professionalism in all work-related areas during and between tasks.

• Work flexible shifts as required by operational needs.

• Ensure smooth shift transitions by properly endorsing and following up on pending tasks and important information.

• Develop and maintain strong knowledge of the Ascott Star Rewards program to effectively assist and engage guests.

• Perform other duties and functions as may be assigned by the Front Office Manager and Duty Manager or Front Office Supervisor from time to time.

• Participate in any Front Office initiatives and projects.

• Perform any ad-hoc duties assigned.

• Bachelor’s degree in Hospitality Management or related field.

• Minimum 1–2 years of experience in Front Office or hotel operations.

• Previous experience in a hotel front office or similar customer service role.

• Good command of English is required; Additional language is an asset

• Ability to remain calm and courteous in demanding situations.

• Able to work weekends and public holidays as required.

• Capacity to read situations, understand environments and respond accordingly

• Someone who is a good team player, honest, details oriented, neat and tidy.

• Financial accuracy

• Ability to work under own initiative in a highly pressured environment

Ngành nghề: Nhà hàng / Khách sạn, Du lịch

Kinh nghiệm: 1 Năm

Cấp bậc: Nhân viên

Hình thức: Nhân viên chính thức

Địa điểm: Hồ Chí Minh

• Bachelor’s degree in Hospitality Management or related field.

• Minimum 1–2 years of experience in Front Office or hotel operations.

• Previous experience in a hotel front office or similar customer service role.

• Good command of English is required; Additional language is an asset

• Ability to remain calm and courteous in demanding situations.

• Able to work weekends and public holidays as required.

• Capacity to read situations, understand environments and respond accordingly

• Someone who is a good team player, honest, details oriented, neat and tidy.

• Financial accuracy

• Ability to work under own initiative in a highly pressured environment