Customer Service Representative

A Customer Service Representative (CSR) manages the end-to-end process of order fulfillment, from initial order placement to delivery. Responsible for analyzing customer purchase orders (POs), ensuring accuracy and alignment with company policies, and managing the end-to-end order process.

Supporting to customers, aiming to ensure their satisfaction and resolve any issues or concerns. Interacting with customers through various channels.

Responsibilities:

•    Coordinating with various departments, ensuring accurate orders, managing inventory, and resolving any issues that may arise during the order fulfillment process.

•    Track all milestones, including: order entry; engineer approval drawings; customer approval; order entry; bill of materials and drawings creation; buy-out or material availability; schedule; pre-erect or site-erect schedule; acceptance tests; shipping.

•    Review and analyze POs for accuracy, material compatibility, and alignment with company standards.

•    Communicate necessary changes or clarifications to customers in a professional, persuasive, and timely manner.

•    Accurately enter orders into our ERP system and maintain compliance with quality standards.

•    Collaborate with planning, production, purchasing, and finance teams to ensure orders are produced and shipped on time.

•    Monitor and address order-related trends, suggesting business opportunities for blanket or scheduling agreements.

•    Communicate with customers regarding changes to schedules and ensuring urgency.

•    Supports Program Managers with customer interfaces as necessary on customer service related issues.

•    Monitors and appropriately communicates risk on projects. Work with internal and external teams to develop strategies to mitigate risks.

•    Develop and maintain a project plan and represent the company as needed for customer communications and meetings.

•    Other duties as assigned by management.

•    Minimum a Bachelor degree.

•    Familiarity with the order lifecycle, from placement to fulfillment, is essential.

•    5+ years experienced in Customer service management or equivalent.

•    2+ years experienced in Program management.

•    Strong analytical skills with a focus on detail and accuracy.

•    Skilled in Excel and proficient with ERP systems (preferably SAP) and CRM tools.

•    Skilled in persuasive communication and effective collaboration.

•    Understanding of manufacturing processes and material properties.

•    Detail-oriented with a commitment to data accuracy.

•    Ability to manage multiple priorities and meet deadlines.

•    Strong organizational and time management skills.

•    Excellent communication and interpersonal skills.

•    Proficiency in order management systems and CRM software.

•    Attention to detail and accuracy.

•    Ability to work independently and as part of a team.

Ngành nghề: Dịch vụ khách hàng, Sản xuất / Vận hành sản xuất, Biên phiên dịch

Kinh nghiệm: 2 Năm

Cấp bậc: Nhân viên

Hình thức: Nhân viên chính thức

Địa điểm: Bình Dương