Barista

The Barista creates engaging and memorable bar experiences through confident beverage preparation, genuine interaction, and attentive service. This role balances craft with presence, ensuring guests feel welcomed, understood, and cared for throughout their visit.ResponsibilitiesGuest Experience and Service• Welcome and acknowledge every guest warmly upon arrival at the bar• Engage guests naturally and confidently to create a relaxed and inviting atmosphere• Offer thoughtful beverage recommendations based on guest preferences and occasion• Remember guest names and preferences whenever possible to support personalization• Thank guests sincerely upon departureOperational Readiness and Service Standards• Prepare and serve beverages with consistency, accuracy, and pride in presentation• Ensure the bar is set up and maintained according to established standards prior to service• Prepare garnishes and maintain cleanliness and organization of the bar throughout service• Serve beverages promptly once ready, ensuring correct temperature and presentation• Apply food safety and hygiene standards at all times in accordance with HACCP requirementsUse of Systems and Tools• Use approved hotel systems, including the Oracle Simphony Point-of-Sale system, SevenRooms Table Management System, and Oracle OPERA Cloud Property Management System, to support accurate orders, clear communication, and personalized guest experiencesWorking Together• Work closely with colleagues across Food and Beverage, Culinary, Front Office, Housekeeping, and other hotel teams to anticipate needs and deliver a seamless guest experienceProfessional Standards• Arrive punctually for every shift, prepared and ready to deliver exceptional guest experiences• Maintain a polished appearance, confident posture, and professional demeanor throughout service• Participate actively in daily briefings and training sessions to strengthen consistency, confidence, and guest engagement• Actively participate in fire and life safety training and drills to ensure the safety and wellbeing of guests and colleaguesOther Responsibilities• Attend all briefings, meetings, and trainings as assigned• Report for duty on time, wearing clean and complete uniform at all times• Maintain a high standard of personal appearance and hygiene at all times• Perform other reasonable duties assigned by the Management of the Hotel

Knowledge and Experience

• University, college, or vocational education preferred• Previous Food and Beverage or guest-facing experience is an advantage• English is used daily in the workplace to support communication with an international and diverse five-star hotel clientele; proficiency is considered an asset• Familiarity with hospitality systems such as the Oracle Simphony Point-of-Sale system, SevenRooms Table Management System, and Oracle OPERA Cloud Property Management System is an advantage; training will be providedCompetencies• Warm, confident, and professional communication style• Strong guest focus with attention to detail• Ability to remain calm and present during service• Collaborative mindset and shared ownership of the guest experience• Professional appearance and pride in service execution

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