Banquet Supervisor

• This position is responsible for the planning and coordination of the requirements of each banquet function to maximize profitability and guest satisfaction.• Respond professionally, politely, and efficiently to extraordinary requests and complaints from guests.ResponsibilitiesBanquet Operation• Assist and ensure that the setup of function room is in accordance to Banquet Event Order• Ensure that all pre requisitions for the functions are checked correctly and ready for setting up when the time arrives• Co-ordinate closely with Chef and to have a clear understanding on the menu served for the event• Supervise the maintenance of service standards during banquet service operations• Respond to any demands or complaints from guests with tact, sincerity and promptly. To keep Banquet Assistant Manager/ Manager informed of incidents during or after the function• Keep track of banquet service operating equipment to ensure par level for smooth operations• Handle requisition of items which require replacement• Attend all meetings and trainings as assigned by management• Ensure that all service and storage areas are kept safe, clean and lockedTeam Management• Assist the management to supervise the junior team members and casual labour under his/her leadership/section and to ensure all tasks assigned/required in the outlet are carried out on time and according to instruction and departmental standards.• Plan the manning allocation/work assignment per Banquet event• Assist Banquet Manager in staff’s development, counselling and resolving staff conflict• Input weekly entry of Banquet staff overtime and allowances• Establish and maintain effective employee working relationshipsOther Responsibilities• Be aware of the procedure concerning hotel fire and life safety/emergency procedures• Assist Food & Beverage Outlets in their operations within peak times when needed• Maintain complete knowledge of all F&B services, outlets and hotel services/features• Perform other duties assigned by the Management of the Hotel

Knowledge and Experience• University / College/ vocational education• Certificate in Food & Beverage will be an advantage• Minimum 2 years of relevant experience in a similar capacity• Excellent reading, writing and oral proficiency in English language• Working knowledge of MS Excel, Word, & PowerPointCompetencies• Good communication and customer contact skills• Service oriented with an eye for details• Ability to work well in stressful & high-pressure situations• A team player & builder• A motivator & self-starter• Must be well-presented and professionally groomed at all times

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