Assistant Front Office Manager - Trợ lý Quản lý Tiền sảnh - MPCR

POSITION OVERVIEWThe Assistant Front Office Manager supports the Front Office Manager in overseeing all front office operations, ensuring smooth daily operations and delivering exceptional guest experiences.This role is responsible for supervising front office teams, maintaining service standards, and optimizing operational efficiency in line with brand standards and the Heartist culture.KEY RESPONSIBILITIES1. Front Office OperationsAssist in managing daily operations of Front Office, including Reception, Concierge, Guest Relations, and Bell ServicesEnsure smooth check-in and check-out processes with high efficiency and service qualityMonitor room availability, room allocation, and occupancy levelsEnsure compliance with standard operating procedures and brand standards2. Guest Experience & Service ExcellenceEnsure all guests receive a warm welcome and personalized serviceHandle guest complaints, feedback, and special requests professionally and promptlyMaintain high levels of guest satisfaction and online reputationAct as a key contact point for VIP and long-stay guests3. Team Leadership & DevelopmentSupervise, train, and coach the Front Office teamSupport recruitment, onboarding, and performance managementEnsure team members are well-groomed and adhere to service standardsFoster a positive, motivated, and guest-focused team culture4. Revenue & UpsellingSupport implementation of upselling strategies to maximize room revenueMonitor daily arrivals, departures, and forecasts to optimize room salesEnsure team actively promotes hotel services and facilities5. Administration & ReportingAssist in preparing daily, weekly, and monthly operational reportsMonitor cash handling, billing accuracy, and night audit processesEnsure proper use of PMS and other operational systemsMaintain accurate guest records and data confidentiality6. Health, Safety & ComplianceEnsure compliance with safety, security, and emergency proceduresCoordinate with Security and other departments to maintain a safe environmentEnsure adherence to local regulations and Accor policies7. Cross-Department CollaborationWork closely with Housekeeping, Engineering, Sales & Marketing, Reservation and F&BEnsure seamless communication to support guest satisfaction and operational flowParticipate in daily briefings and operational meetings

• Bachelor’s degree in Hospitality Management or related field

• Minimum 2–4 years of experience in Front Office, with at least 1–2 years in a supervisory role

• Strong leadership and problem-solving skills

• Excellent communication and interpersonal skills

• Fluent in English (additional languages are an advantage)

• Proficient in PMS systems (Opera or equivalent preferred)

• Ability to work flexible shifts, including weekends and holidays

Yêu cầu hồ sơ

If you are interested, please contact our Recruitment team via:

• Apply to via hoteljob.vn.

• Submit CVs to email: Nhatminh.truong(a.còng)move********* |Linh.hoang(a.còng)acco*****

• Submit CVs at the security gate of Mövenpick Resort Cam Ranh

• Submit CVs to via Zalo : 0905****** ( Ms.Minh )

*Note that ONLY shortlisted candidates will be contacted.

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